TPTeofilo Paquil
@teofilopaquil
Experienced customer service and call center professional skilled in operations and supervision.
BelizeWhat I'm looking for
I am an experienced customer care professional with a strong background in call center operations, loan processing, and field data collection. I consistently focus on delivering quality customer service and resolving issues to retain clients.
At Ready Call Center I worked as a Customer Care Representative and Floor Supervisor, troubleshooting customer complaints, escalating complex issues, and coaching agents to improve performance. I prioritized delivering one hundred percent quality customer service and supporting team success.
I conducted fieldwork for the 2010 Census and labor force and MICS4 listing exercises with the Statistical Institute of Belize, administering interviews, managing visitation records, and performing canvassing and data collection tasks.
I also processed payday installment loans at Voyse International and assisted clients with benefits applications at Kirk/Kirkendall Dwyer Law, demonstrating attention to detail, client support, and administrative competence.
Experience
Work history, roles, and key accomplishments
Benefits Application Assistant
Kirkendall Dwyer Law
Mar 2022 - Mar 2025 (3 years)
Assisted clients in completing applications for Sainsbury’s and SSDI benefits, guiding documentation and submission to improve approval outcomes.
Loan Processor
Voyse International
Jan 2016 - Mar 2022 (6 years 2 months)
Processed payday installment loans, assisted customers with applications, and set up payment arrangements to ensure timely collections and customer satisfaction.
Enumerator
Statistical Institute of Belize
May 2010 - Oct 2012 (2 years 5 months)
Conducted census and labor-force interviews, managed visitation records and assisted with MICS4 listing to collect accurate national employment and demographic data.
Customer Care Representative
Ready Call Center
Dec 2006 - Dec 2009 (3 years)
Provided customer support and escalations, troubleshooting and resolving issues to retain client business and maintain service quality standards.
Education
Degrees, certifications, and relevant coursework
Wesley College
Diploma, General Studies
Completed a diploma program at Wesley College.
Tech stack
Software and tools used professionally
Availability
Location
BelizeAuthorized to work in
Job categories
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