Open to opportunities

aaliyah tzul

@aaliyahtzul

Message

Customer-focused contact center specialist with strong data entry and client-service skills.

Belize

Message

What I'm looking for

I seek a customer-facing role in a supportive team where I can use my empathy, data-entry accuracy, and multitasking to improve client outcomes and grow professionally.

I am a customer-focused contact center specialist with extensive experience across BPO roles, reservations, and records retrieval. I have handled lead generation for education programs, Medicare prequalification, reservation sales and upsells, returns and claims support for retail, and detailed data-entry for insurance and legal cases, consistently emphasizing speed, empathy, and accuracy.

I bring dependable communication, multitasking, and documentation strengths demonstrated in campaigns for healthcare, automotive connected services, retail, hospitality, and mass-tort records processing. I am motivated to join a team where I can apply my customer-service orientation and data-handling reliability to drive quality outcomes.

Experience

Work history, roles, and key accomplishments

Call Center Representative

Transparent BPO

Handled customer interactions and data entry for multiple campaigns, processing Wiley Online book requests for EMEA and supporting client order inquiries.

Data Entry Order Processing Customer Support Multitasking Communication

Customer Service Representative

Kz Telecare

Supported an education campaign by assisting interested individuals to sign up for affordable college programs, improving enrollment throughput and candidate tracking.

Customer Service Data Entry Communication Multitasking Empathy

Customer Service Representative

Health IQ

Prequalified callers for Medicare Parts C and D, improving lead quality and enrollment readiness through structured qualification processes.

Records Retrieval Specialist

Peak Outsourcing

Requested and documented client records to support mass tort cases related to chemical exposures, ensuring accurate case files for legal processing.

Documentation Case Management Data Entry Attention To Detail

Retail Customer Service Associate

Adidas

Assisted customers with purchases, tracking, returns, damaged items and gift card orders, improving resolution times and customer satisfaction.

Retail Support Returns Processing

Reservations Agent

Great Wolf Lodge

Managed reservations, upsold packages, and assisted with active in-lodge reservation requests to increase revenue and guest satisfaction.

Reserving Upselling Sales Communication Problem Solving

Customer Support Associate

Alta Resources

Provided customer support for client campaigns, handling inquiries and assisting with service delivery for assigned accounts.

Customer Support Communication Data Entry Multitasking

Customer Service Representative

Stellantis

Supported connected services campaign by assisting customers with setup of newly released vehicles' connected features and troubleshooting initial configurations.

Connected Services Support Troubleshooting Customer Onboarding Communication Technical assistance