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Tennie Thurman

@tenniethurman

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I grow enterprise fintech accounts through retention, expansion, and strategic partnerships.

United States

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What I'm looking for

I'm looking to lead enterprise customer success, account growth, or business development work where I can build strategic client relationships, improve retention, and drive measurable revenue in fintech or e-commerce.

At Chargebacks911, I build enterprise client relationships that drive retention, account growth, and new revenue across fintech and e-commerce.

I've managed 14 enterprise accounts with 100% retention, generated approximately $1.5M through strategic account growth, and supported 1,387 MID additions and 23 service upsells. I also led renewals and onboarding for more than 80 client franchise units.

In business development, I've generated approximately $1.7M in new revenue, secured eight B2B partnerships worth about $650K, and achieved nearly a 39% conversion rate on qualified leads. I use customer feedback, data-driven insights, and cross-functional collaboration to deliver practical solutions in chargeback prevention and fraud-related operations.

Experience

Work history, roles, and key accomplishments

Current

Enterprise Client Success & Business Development

Current

Chargebacks911

Oct 2025 - Present (11 months)

Secured eight strategic B2B partnerships, generating approximately $650k in new revenue. Enhanced client retention through 27 cross-sell opportunities and promoted high customer satisfaction, resulting in three case studies.

B2B Partnerships Revenue Generation Cross Selling problem resolution Customer Satisfaction Technical Troubleshooting