Amaka Metu

I am an experienced Administrative Assistant and Customer Service Representative with over six years of dedicated service in enhancing customer experiences. My career has been marked by a commitment to understanding customer needs and delivering tailored solutions that foster satisfaction and loyalty. I thrive in dynamic environments where I can leverage my strong organizational skills to streamline operations and support business objectives.

Throughout my career, I have held various roles that have honed my ability to manage customer inquiries, analyze feedback, and implement improvements. At Manifold Computers Limited, I proactively identify customer needs and utilize CRM systems to enhance interactions. My previous positions at Lumos Nigeria and John Holt PLC further solidified my expertise in customer support, where I successfully resolved complaints and improved service delivery through collaboration with cross-functional teams.

My educational background in Biochemistry, combined with certifications in Customer Service Foundations and ongoing Project Management studies, equips me with a unique perspective on problem-solving and project execution. I am passionate about continuous learning and am eager to contribute to a team that values exceptional customer service and operational excellence.