Teniola Williams

Managed builder purchase and existing property transactions, fostering strong client relationships and guiding informed financial decisions. Demonstrated extensive knowledge of mortgage lending and financial products, while efficiently managing multiple client files to ensure timely closings.

Managed staffing, supervision, and development of loan processing personnel, overseeing the pipeline to achieve monthly loan closing targets. Ensured client satisfaction through direct liaison with lenders and underwriters, and collaborated on implementing new technologies.

Cultivated strong client relationships, guiding them through mortgage decisions and assessing associated risks. Managed mortgage applications, including scheduling appraisals and issuing financial commitments. Implemented strategic marketing initiatives to expand client base and enhance brand visibility.

Coordinated team huddles and provided coaching to team members based on performance reports and call reviews to enhance customer service and sales. Attended management meetings to improve call flow and support representatives in delivering exceptional client experiences. Managed scheduling, leave requests, and handled client escalations, occasionally leading a 20-person team.

Provided comprehensive information and credit analysis for CIBC's diverse product range, including personal lines of credit, HELOC, and mortgages. Consistently met sales, customer service, and productivity targets by understanding client needs and offering first-call resolution. Delivered a superior client experience to foster loyalty and drive business growth.

Delivered excellent customer service to Rogers clients regarding cable, internet, wireless, and home phone services. Developed ideas to enhance customer satisfaction and built trust by resolving challenging customer situations. Provided essential on-the-job training support for new hires.

Maintained and expanded the company's clientele, ensuring high customer satisfaction for employees of multinational corporations. Negotiated and secured favorable lease agreements for commercial properties to optimize profitability. Identified and conducted feasibility studies for potential real estate investment opportunities to support portfolio growth.

Completed a Master of Management program at the Odette School of Business. Focused on advanced management principles and business strategies.

Grade: Honors

Obtained a Bachelor of Science with Honors in Finance. Gained a strong foundation in financial principles and practices.