Teniola Williams
@teniolawilliams
Passionate mortgage broker with 10 years of customer service experience.
What I'm looking for
I am a passionate and highly driven mortgage broker with over 10 years of experience in customer service across various industries, including real estate, telecommunications, and banking. My journey has been marked by a commitment to providing excellent client experiences and fostering strong relationships with both individual clients and businesses. I thrive in dynamic environments, leveraging my managerial background and exceptional communication skills to drive optimal business performance.
Currently, I work as a Mortgage Broker at Enrich Mortgage Group, where I manage complex transactions and guide clients through the mortgage process. My extensive knowledge of mortgage lending and financial products allows me to assist clients in making informed decisions. I am adept at managing multiple client files and ensuring timely closings, even under pressure. My previous roles, including Mortgage Operation Manager and Assistant Manager, have equipped me with the skills to lead teams, enhance processes, and achieve compliance goals while maintaining high client satisfaction.
As I look to the future, I am eager to take on new challenges that will allow me to contribute my skills and experience to drive success in a related role. I am particularly interested in opportunities that foster growth and innovation within the financial services sector.
Experience
Work history, roles, and key accomplishments
Mortgage Broker
Enrich Mortgage Group
Jul 2022 - Present (3 years)
Managed builder purchase and existing property transactions, fostering strong client relationships and guiding informed financial decisions. Demonstrated extensive knowledge of mortgage lending and financial products, while efficiently managing multiple client files to ensure timely closings.
Mortgage Operation Manager
True North Mortgage
Jan 2022 - Jul 2022 (6 months)
Managed staffing, supervision, and development of loan processing personnel, overseeing the pipeline to achieve monthly loan closing targets. Ensured client satisfaction through direct liaison with lenders and underwriters, and collaborated on implementing new technologies.
Mortgage Broker
True North Mortgage
Jun 2020 - Dec 2021 (1 year 6 months)
Cultivated strong client relationships, guiding them through mortgage decisions and assessing associated risks. Managed mortgage applications, including scheduling appraisals and issuing financial commitments. Implemented strategic marketing initiatives to expand client base and enhance brand visibility.
Assistant Manager (Financial Service Rep)
CIBC
Jan 2019 - Jun 2020 (1 year 5 months)
Coordinated team huddles and provided coaching to team members based on performance reports and call reviews to enhance customer service and sales. Attended management meetings to improve call flow and support representatives in delivering exceptional client experiences. Managed scheduling, leave requests, and handled client escalations, occasionally leading a 20-person team.
Financial Service Representative (Call Center)
CIBC
Jun 2017 - Dec 2019 (2 years 6 months)
Provided comprehensive information and credit analysis for CIBC's diverse product range, including personal lines of credit, HELOC, and mortgages. Consistently met sales, customer service, and productivity targets by understanding client needs and offering first-call resolution. Delivered a superior client experience to foster loyalty and drive business growth.
Customer Service Representative
Hinduja Global Solutions
Oct 2015 - May 2017 (1 year 7 months)
Delivered excellent customer service to Rogers clients regarding cable, internet, wireless, and home phone services. Developed ideas to enhance customer satisfaction and built trust by resolving challenging customer situations. Provided essential on-the-job training support for new hires.
Operations Real Estate Manager
Hormel Nigeria Limited
Aug 2013 - Dec 2014 (1 year 4 months)
Maintained and expanded the company's clientele, ensuring high customer satisfaction for employees of multinational corporations. Negotiated and secured favorable lease agreements for commercial properties to optimize profitability. Identified and conducted feasibility studies for potential real estate investment opportunities to support portfolio growth.
Education
Degrees, certifications, and relevant coursework
Odette School of Business, University of Windsor
Master of Management, Management
Completed a Master of Management program at the Odette School of Business. Focused on advanced management principles and business strategies.
Babcock University
Bachelor of Science (Honors), Finance
Grade: Honors
Obtained a Bachelor of Science with Honors in Finance. Gained a strong foundation in financial principles and practices.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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