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@jenniferlogan
Dedicated lending operations administrator with a focus on client relationships.
I am a dedicated Lending Operations Administrator with extensive experience in the financial services sector. My journey began as a Senior Business Support Specialist, where I honed my skills in administration support for commercial and agriculture lending. Over the years, I have progressed through various roles, including Financial Advisor and Small Business Advisor, where I built strong client relationships and provided tailored financial solutions.
In my most recent position at Cornerstone Credit Union, I have been instrumental in streamlining loan administration processes and ensuring compliance with policies. My leadership experience as a Manager of Financial Services at Conexus Credit Union allowed me to develop my team while managing risks and identifying growth opportunities. I am passionate about contributing to a company that values professional growth and supports its employees.
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Work history, roles, and key accomplishments
Cornerstone Credit Union
May 2025 - Present (6 months)
Provided administrative support for commercial and agriculture lending, including preparing and processing registrations, renewals, and transaction support. Monitored and reported activities in loan administration, collaborating with other units and external partners to service loans efficiently.
Conexus Credit Union
May 2024 - Feb 2025 (9 months)
Led a team to meet goals and targets while ensuring policy compliance, and recruited, coached, and developed staff. Conducted one-on-one and observation coaching sessions and performance reviews, managing risks and identifying growth opportunities.
Conexus Credit Union
Sep 2022 - May 2024 (1 year 8 months)
Built client relationships and analyzed financial needs for a portfolio of roughly 300 members, approving and managing loans and credit products. Ensured policy and documentation compliance, adhering to security and operational policies and procedures.
Conexus Credit Union
Feb 2019 - Sep 2022 (3 years 7 months)
Delivered financial services and lending solutions, advising clients on accounts, investments, mutual funds, and lending. Built client relationships and identified financial needs for a portfolio of roughly 400 members, managing risk and ensuring accurate documentation.
Conexus Credit Union
Jan 2009 - Feb 2019 (10 years 1 month)
Provided administrative support for commercial and agriculture lending, handling financial statement input, documentation preparation, and loan funding. Analyzed loan risk factors and reviewed files, fostering internal and external partnerships.
Degrees, certifications, and relevant coursework
High School Diploma, High School
Completed secondary education requirements at Coalhurst High School. Successfully obtained a High School Diploma.
Certificate, Fashion Design & Merchandising
Completed a specialized program in Fashion Design & Merchandising. Acquired practical skills and knowledge in the fashion industry.
Certificate of Completion, Credit Union Products & Services
Completed a self-study course on Credit Union Products & Services (CUIC 185). Gained foundational knowledge in credit union operations and offerings.
Certificate of Completion, Effective Business Writing
Undertook self-study in Effective Business Writing. Developed skills in clear and concise professional communication.
Certificate of Completion, Lending Security Guide and the Law
Completed training on the Lending Security Guide and relevant laws. Enhanced understanding of legal aspects in lending.
Certificate of Completion, Consumer & Residential Mortgage Lending
Undertook self-study in Consumer & Residential Mortgage Lending (CUIC 210). Gained expertise in mortgage products and processes.
Certificate of Completion, Microsoft Excel 2007
Completed self-study in Introduction to Microsoft Excel 2007. Developed foundational skills in spreadsheet management and data analysis.
Certificate of Completion, MPower Training
Participated in MPower Training. Enhanced skills relevant to professional development and performance.
Certificate of Completion, Cash Flow Statements
Completed an online course on Cash Flow Statements through CuSource. Developed understanding of financial statement analysis.
Certificate of Completion, Canadian Small Business Financing Program
Completed online training for the Canadian Small Business Financing Program. Gained knowledge in supporting small business financing.
Certificate of Completion, CUMIS Training
Completed online CUMIS training. Acquired knowledge in insurance and wealth management solutions.
Certificate of Completion, Agricultural Lending
Undertook self-study in Agricultural Lending (CUIC 346). Developed expertise in lending practices specific to the agricultural sector.
Certificate of Completion, Financial Statement Composition
Completed an online course on Financial Statement Composition through CuSource. Enhanced skills in preparing and analyzing financial statements.
Certificate of Completion, Law of Lending in the Agricultural Sector
Completed training on the Law of Lending in the Agricultural Sector. Gained a deeper understanding of legal frameworks in agricultural finance.
Certificate of Completion, Intro to Credit Granting
Completed training on Introduction to Credit Granting. Acquired foundational knowledge in credit assessment and approval processes.
Certificate of Completion, Residential Mortgage Loans
Completed training focused on Residential Mortgage Loans. Enhanced understanding of mortgage products and lending procedures.
Certificate of Completion, MPower (Retail) Training
Participated in MPower (Retail) training. Developed skills specific to retail operations and customer engagement.
Certificate of Completion, Empathy Training
Completed internal online Empathy training. Enhanced interpersonal skills and client understanding.
Certificate of Completion, Investment Funds in Canada
Undertook self-study in Investment Funds in Canada. Gained comprehensive knowledge of Canadian investment products.
Certificate of Completion, Labour-Sponsored Investment Funds (LSIF)
Completed self-study on Labour-Sponsored Investment Funds (LSIF). Acquired specialized knowledge in this investment area.
Certificate of Completion, Loan Collections
Completed online training in Loan Collections. Developed strategies and best practices for managing loan recovery.
Certificate of Completion, Business Structures In Canada
Completed an online course on Business Structures In Canada through CuSource. Gained understanding of various legal and operational business structures.
Certificate of Completion, Crucial Conversations
Completed online training in Crucial Conversations. Enhanced communication skills for high-stakes discussions.
Certificate of Completion, Ag Financial Statements Composition
Completed online training in Ag Financial Statements Composition Levels 1 & 2. Developed advanced skills in analyzing agricultural financial statements.
Certificate of Completion, Sprint Sales Training
Participated in Richardson’s Sprint Sales training. Acquired advanced sales techniques and strategies.
Software and tools used professionally
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