Lilit Grigoryan

Collaborated with analysts on comprehensive procedural assessments to identify improvement areas and contributed ideas to enhance processes and customer experience. Identified a gap in the loan activation process, proposing a solution that boosted business retention by 20% and resolved standard and non-standard lending CARES escalations promptly and accurately. Mentored employees, developed on-spo

Led projects to resolve procedural gaps, eliminating inconsistencies and minimizing loss risks, while streamlining processes to reduce processing times and enhance accuracy. Excelled in efficient resource optimization, developed quality and efficiency metrics, and investigated and resolved 30+ complex daily customer escalations. Recognized for submitting and implementing 6+ ideas to automate proce

Specialized in 90+ transaction types, serving as the primary Subject Matter Expert for complex inquiries and consistently delivering timely solutions. Managed a wide range of reports and complex transactions for various registered accounts, consistently achieving a perfect 100% QC score and meeting all SLAs. Conducted KYC, compliance reviews, and documentation validation, ensuring transactions met

Opened and serviced personal, business, and trust accounts, actively engaging with members to recommend products for their financial goals and handling inquiries. Prepared and reviewed loan applications, assessing eligibility via income and credit analysis, and cleared underwriter conditions to fund approved loans. Built strong relationships with local dealerships and businesses, increasing branch

Pursued advanced studies in business administration, focusing on strategic management and organizational leadership. Developed expertise in various business functions, including finance, marketing, and operations.

Completed a Bachelor of Science with a specialization in Finance. Gained comprehensive knowledge in financial principles, investment strategies, and economic analysis.