Open to opportunities

Tempess Spivey

@tempessspivey

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Aspiring IT professional with a focus on technical support.

United States

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What I'm looking for

I am looking for a role that allows me to utilize my IT skills while fostering a collaborative and supportive work environment.

I'm currently enrolled in Merit America, where I'm honing my skills in technical support. I've successfully obtained the Google IT Support Professional certificate, which has equipped me with essential competencies in networking and operating systems. I am confident that my skills will meet the qualifications for any position I apply for.

My experience as a Senior Assistant Manager at Taco Bell has allowed me to develop strong leadership and customer service skills. I managed a team of 10-15 employees, ensuring high-quality service and effective onboarding processes for new hires. My role required me to handle escalated customer complaints with empathy, which has further enhanced my problem-solving abilities.

Additionally, my time as a Customer Support Agent at Ttec provided me with valuable experience in personalized customer support. I excelled in maintaining clear communication across teams and consistently achieved sales targets while delivering exceptional service. I am eager to leverage my skills and experiences in a new IT role.

Experience

Work history, roles, and key accomplishments

Senior Assistant Manager

Taco Bell

Mar 2018 - Apr 2024 (6 years 1 month)

Led a team of 10-15 employees, overseeing daily operations and optimizing performance. Facilitated successful onboarding and comprehensive training for new hires.

Team Leadership Customer Service Conflict Resolution Operations Management

Customer Support Agent

Ttec

Jul 2021 - Apr 2022 (9 months)

Maintained clear communication across teams, ensuring effective collaboration to achieve project goals. Provided personalized customer support, offering tailored product recommendations and solutions.

Customer Support Communication Skills Problem Solving Product Knowledge Sales Targets Customer Satisfaction

Education

Degrees, certifications, and relevant coursework

Merit America

Google IT Support Professional Certificate, IT Support

Activities and societies: Skill development includes troubleshooting, customer support, networking, operating systems, systems administration, and security. Completed hands-on coursework covering Microsoft 365, Windows 10, Spiceworks ticketing system, and fundamental cloud concepts.

Currently enrolled in Merit America, an intensive IT program focused on developing skills in technical support. Obtained the Google IT Support Professional certificate, developing technical skills competencies such as networking and operating systems.