Open to opportunities

Temitope Omordi

@temitopeomordi

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Customer Onboarding & Relationship Specialist streamlining client onboarding and retention through tailored support.

Nigeria

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What I'm looking for

I’m looking for a client-facing role where I can own onboarding, job-matching, and retention—using clear communication, organized records, and digital tools to reduce churn and improve client satisfaction with strong teamwork.

I’m a Customer Onboarding & Relationship Specialist with proven experience supporting clients through tailored onboarding, job-matching, and ongoing engagement across diverse industries. I guide clients through seamless onboarding (including live platform walkthroughs), maintain accurate client records, and ensure day-to-day coordination aligns with organizational goals.

I’m recognized for building lasting client relationships and reducing churn by proactively engaging clients as a Retention Manager. I also handle responsive client communication via email and calls, collaborate with internal teams to troubleshoot access and escalations, and leverage digital tools to streamline processes and improve service delivery.

Experience

Work history, roles, and key accomplishments

Customer Onboarding Specialist

CvtoCareer Pty Ltd

May 2025 - Apr 2026 (11 months)

Guided clients through remote onboarding via Google Meet, demonstrating platform features and aligning career objectives. Managed retention and client records using Hubstaff and Google Drive, and resolved access, job-response, and technical issues through JustCall and internal escalation.

Client Onboarding Google Meet Customer Retention Hubstaff Google Drive JustCall Troubleshooting Process documentation

Customer Representative

Dansol Christian Mission

Feb 2018 - Nov 2025 (7 years 9 months)

Managed examination logistics and academic record-keeping to ensure accurate, fair documentation and data integrity. Coordinated official correspondence, meeting schedules, and day-to-day workflows while acting as a primary administrative liaison for parents, staff, and partners.

Record keeping Data Integrity Scheduling Stakeholder Management Meeting Coordination Process documentation Time Management

Academic Coordinator

Classam Academy

Feb 2018 - Dec 2018 (10 months)

Managed classroom schedules, meetings, and virtual learning to support clear communication between faculty, students, and parents. Handled parent follow-ups and email/phone inquiries, and scheduled online educational content to improve engagement.

Classroom Scheduling Virtual Learning Content Scheduling Audience Engagement Digital Presence Stakeholder Management