Adebukola Adedoyin
@adebukolaadedoyin
I am a client-focused onboarding specialist driving retention and seamless client experiences.
NigeriaWhat I'm looking for
I am a client-focused onboarding specialist and customer success professional who has supported 50+ global clients daily, maintained a 95% CSAT, increased upsell conversion by 18%, and reduced escalations by 30% through improved documentation and processes.
I digitized onboarding workflows, mentored interns, and boosted engagement in educational settings by 40%. I thrive in fast-paced, remote environments and focus on translating complex client feedback into actionable strategies that improve retention and team alignment.
Experience
Work history, roles, and key accomplishments
Human Resources Intern
Ifortis International
Mar 2022 - Apr 2022 (1 month)
Digitized onboarding for 10+ hires, improving efficiency by 30% and reducing time-to-hire by 25% through workflow optimization. Mentored 5 interns and documented onboarding procedures to facilitate remote collaboration.
Education
Degrees, certifications, and relevant coursework
UIUniversity of Ilorin
Bachelor of Arts, English Language
2018 - 2023
Completed a Bachelor of Arts in English Language at the University of Ilorin from September 2018 to October 2023.
West African Senior School Certificate (WAEC)
West African Senior School Certificate, Secondary Education
Obtained the West African Senior School Certificate (WAEC) in 2017.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
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