Temitope Adelesi
@temitopeadelesi
I resolve customer issues, build loyalty, and deliver fast, high-quality service in busy environments.
NigeriaWhat I'm looking for
I've supported customers at Ok Foods in Mushin, Lagos, responding to enquiries across phone, email, in person, mail, and social media while accurately opening and maintaining customer accounts.
As a Customer Representative, I managed around 50 incoming calls daily, resolved complaints with my team, and earned a 90% customer satisfaction rating after phone and market visits. Earlier, my quick service helped increase the customer base by 30% in 2021.
Beyond customer service, I volunteer with Modeski Hub to train young people in writing, content development, and scriptwriting. I've also supervised three teams through group training projects and bring skills in data analysis, programme implementation, training, facilitation, and curriculum design.
Experience
Work history, roles, and key accomplishments
Sales Representative
Ok Foods
Jan 2020 - Dec 2022 (2 years 11 months)
Responded to customer enquiries and maintained financial accounts by processing adjustments. Increased customer base by 30% in 2021 through quick service.
Education
Degrees, certifications, and relevant coursework
Nigeria Institute of Journalism
National Diploma, Journalism
2019 - 2021
Grade: 2:1, Second Class Honours, Upper Division
Pursued a National Diploma, achieving Second Class Honours, Upper Division.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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