Sosanya Oluwafemi
@sosanyaoluwafemi
I grow customer relationships through responsive sales service and account support.
NigeriaWhat I'm looking for
I've supported customers and grown sales at Ok Foods in Mushin, Lagos, increasing the customer base by 30% in 2021 through quick service.
I handle customer enquiries across phone, email, mail, and social media, open and maintain customer accounts, and process adjustments accurately. In my current role, I manage approximately 50 incoming calls daily and earned a 90% customer satisfaction rating after phone or market visits.
Outside sales, I volunteer with Modeski Hub, training young students to discover their passion for writing and supervising teams through group training projects. I also write on leadership and social issues and contribute to content, scripts, concept notes, proposals, and curriculum design.
Experience
Work history, roles, and key accomplishments
Sales Representative
Ok Foods
Apr 2021 - Dec 2022 (1 year 8 months)
Promptly responded to customer enquiries and maintained financial accounts by processing adjustments. Increased customer base by 30% in 2021 through quick service delivery.
Education
Degrees, certifications, and relevant coursework
Nigeria Institute of Journalism
National Diploma, Journalism
2022 -
Pursuing a National Diploma at the Nigeria Institute of Journalism, Ogba, Lagos, with a focus on journalism and communication studies.
Tech stack
Software and tools used professionally
Availability
Location
NigeriaAuthorized to work in
Job categories
Skills
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