Temi Panks
@temipanks
I resolve banking customer issues and support reliable card operations.
RwandaWhat I'm looking for
I've supported card operations at Guaranty Trust Bank, processing card issuance, activation, and replacement requests while resolving ATM, debit, and credit card enquiries and transaction disputes.
My background spans customer service at Skye Bank, IT instruction, and education. I'm pursuing a Computer Science degree at the University of Kigali and use CRM and support tools to maintain accurate records, collaborate with teams, and deliver quality customer service in remote, fast-paced environments.
Experience
Work history, roles, and key accomplishments
Transaction Officer
Guaranty Trust Bank
Jan 2023 - Jan 2025 (2 years)
Processed and monitored card issuance, activation, and replacement requests. Handled customer enquiries and complaints relating to ATM, debit, and credit cards, and resolved card transaction disputes.
Education
Degrees, certifications, and relevant coursework
University of Kigali
Bachelor of Science, Computer Science
Pursuing a Bachelor of Science in Computer Science with expected graduation in 2027.
Crown Polytechnic
Higher National Diploma, Computer Science
Completed a Higher National Diploma in Computer Science in 2020.
Crown Polytechnic
National Diploma, Computer Science
Completed a National Diploma in Computer Science in 2014.
Tech stack
Software and tools used professionally
Availability
Location
RwandaAuthorized to work in
Job categories
Skills
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