Frank Rubagumya

Resolved 60–80 daily customer inquiries across email and live chat with a 95% satisfaction score; delivered technical support for trading platforms and drove a 20% reduction in repeated tickets through targeted escalations.

Handled high-volume inbound calls, emails, and live chat while guiding customers on ride‑hailing services and vehicle purchases, improving order tracking and CRM documentation to enhance team workflow.

Supported accounting controls, payroll processing, supplier payments, and prepared monthly financial statements used in management decision-making to improve financial accuracy.

Managed guest inquiries via phone, email, and front desk systems, maintained billing and records, and contributed to guest satisfaction initiatives that improved customer experience ratings.

Currently pursuing an MBA in Project Management at the University of Kigali, focusing on project planning, risk management, and leadership.

Completed a Bachelor’s degree in Economics with coursework in microeconomics, macroeconomics, and quantitative methods.