mumba mwansa

I am a highly motivated and results-driven professional with over three years of experience in customer service, operations, and sales. My career has been marked by a proven ability to build strong relationships with clients, resolve customer issues, and manage high-pressure situations effectively. I am passionate about delivering exceptional service and continuously seek opportunities to grow within a supportive and dynamic environment.

In my role as an Operation Support Agent at FedEx Express, I consulted with customers over the phone, diagnosing issues and coordinating parcel delivery. My strong time management and customer service skills allowed me to enhance business relationships and customer satisfaction significantly. I also supported the sales team by driving growth through proactive customer engagement and increasing product knowledge to meet sales quotas.

Most recently, as a Customer Service Consultant at Griffin Services Limited, I managed the online webstore and promoted products through effective online marketing strategies. My ability to handle customer questions and complaints while maintaining detailed records has been instrumental in ensuring customer satisfaction and supporting overall business functions. I am eager to bring my skills and experience to a new opportunity where I can contribute to team success.