Telisha Thomas
@telishathomas
Experienced instructional designer specializing in healthcare training and development.
United StatesWhat I'm looking for
I am a dedicated instructional designer and training analyst with extensive experience in the healthcare sector. Over the past several years, I have honed my skills at Cone Health and Novant Health, where I developed and delivered training programs that enhance the skills of healthcare professionals. My proficiency in Epic applications and HealthStream LMS has enabled me to create effective training materials and courses that cater to diverse learning needs.
Throughout my career, I have successfully designed instructional aids for both online and classroom settings, utilizing various teaching techniques such as role-playing, simulations, and group discussions. My commitment to improving job skills and ensuring compliance with industry standards has been a driving force in my work. I take pride in my ability to respond to IT incident tickets and manage training environments, ensuring that healthcare staff are well-equipped to provide quality patient care.
Experience
Work history, roles, and key accomplishments
ITEpic Certified Hospital Billing Instructional Designer/Training Analyst
Cone Health/Ovation Tempo Technologies
May 2017 - Present (8 years 1 month)
Designed instructional aids and built/updated training environments in MST. Offered specific training programs to help workers maintain or improve job skills, and organized/developed training procedure manuals and guides.
Pre-Verification Specialist
Novant Health
Sep 2015 - Present (9 years 9 months)
Interpreted and explained information such as eligibility requirements, application details, and payment methods. Initiated procedures to grant, modify, deny, or terminate financial assistance, and verified insurance benefits to financially secure accounts.
Hospital Billing Credentialed Trainer
Caromont Health
Mar 2015 - Present (10 years 3 months)
Offered specific training programs to help workers maintain and/or improve job skills, applying adult learning theory to training facilitation. Trained staff in Charge Entry/Coding, Cash Drawer, Account Maintenance, Denials/Refunds, and Research.
Pre-Verification Specialist
Novant Health
Dec 2012 - Present (12 years 6 months)
Interpreted and explained information such as eligibility requirements, application details, and payment methods. Initiated procedures to grant, modify, deny, or terminate financial assistance, and verified insurance benefits to financially secure accounts.
Revenue Cycle Educator
Novant Health
Jul 2011 - Present (13 years 11 months)
Trained adult learners on Epic using various instructional techniques and formats including role-playing and simulations. Focused training on registration, scheduling, and billing/insurance for front desk staff.
Insurance Verification/Pre-Registration
Novant Health
Mar 2008 - Present (17 years 3 months)
Registered patients prior to hospital visits and verified insurance for financial clearance. Ensured accurate patient information and financial responsibility before services were rendered.
Customer Service Representative
Novant Health
Mar 2006 - Present (19 years 3 months)
Handled incoming calls regarding billing, payments, and estate inquiries. Initiated investigations for billing/payment inaccuracies to resolve customer concerns.
Patient Services Coordinator III
Novant Health
Jun 2004 - Present (21 years)
Managed patient check-in/check-out processes at the front desk. Scheduled appointments and accepted/posted payments, ensuring smooth patient flow and accurate financial transactions.
Education
Degrees, certifications, and relevant coursework
CUCapella University
Bachelor of Science, Business/Health Care Management
Currently pursuing a Bachelor of Science in Business/Health Care Management. This program focuses on the intersection of business principles and healthcare administration.
FCForsyth Technical Community College
Associate's Degree, Business Administration
Completed studies in Business Administration. Gained foundational knowledge in business operations and management principles.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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