Open to opportunities

Telisha Dennis

@telishadennis

Customer service and client-support professional delivering VIP experiences, accurate case processing, and dependable administrative support.

United States

Message

What I'm looking for

I’m looking for a role where I can deliver excellent client service, solve problems quickly, and handle accurate documentation. I want a team that values communication, empathy, and dependable follow-through while offering room to grow.

I’m a customer service and client services professional who thrives both independently and collaboratively, with a strong focus on communication, problem-solving, and people-first service. I bring an enthusiastic, empathetic approach—always aiming to make every interaction smooth, respectful, and efficient.

In my current role, I provide VIP experience to each customer and support service delivery through friendliness, empathy, quality service, and speed of service when efficient. I consistently follow through to ensure customers feel heard and supported from start to finish.

Previously, I worked as a General Clerk where I produced digital copies of documents for retention purposes, supported quality assurance, and contributed to meeting deadlines that resulted in bonuses. I also performed some data entry, strengthened organization, and handled documentation workflows reliably.

Earlier in my career, I served as a Garnishment Clerk for the Circuit Court of Alabama, preparing and processing garnishment payments, ensuring compliance with government regulations, and handling earnings disclosures and responses to writs of garnishment. I also coordinated phone meetings with judges over case concerns and communicated with internal and external customers, and I started with Office Assistant experience that included data entry, inbound/outbound calls, errands, and administrative support.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Representative

Current

SC Colony Brands

Oct 2024 - Present (1 year 8 months)

Provided VIP customer experiences by delivering friendly, empathetic, quality service with efficient follow-through. Resolved customer needs using strong communication and problem-solving skills.

Customer Service VIP Customer Support Communication Skills Problem Solving Empathy Quality Service

General Clerk

IBML-Irondale

Jan 2022 - Feb 2024 (2 years 1 month)

Produced digital copies of documents for retention, performing quality assurance and data entry. Sorted and supported document workflows while contributing to deadline-focused delivery.

Quality Assurance Data Entry Document Sorting Administrative Support Clerical Work

Garnishment Clerk

Circuit Court of Alabama

Dec 2019 - Feb 2021 (1 year 2 months)

Prepared and processed garnishment payments and maintained compliance with government regulations for wage attachments. Prepared and filed earnings disclosures, managed writ responses, and resolved case concerns through calls with judges and client communication.

Garnishment Processing Regulatory Compliance Client Communication Inbound Outbound Calls Case Management Reporting

Office Assistant

City Hall - Birmingham

Jan 2018 - Dec 2019 (1 year 11 months)

Completed data entry and performed front-office support including inbound and outbound calls. Managed errands and office-to-office paperwork coordination to support daily administrative needs.

Data Entry Inbound Calls Clerical Support Office Coordination Administrative Support

Education

Degrees, certifications, and relevant coursework

Brown Mackie College

Associate's Degree in Business Management, Business Management

2016 -

Activities and societies: IT certifications; inducted in Honors Society; volunteered for homeless program event; participated in SGS in college and work-study.

Earned an Associate's Degree in Business Management and completed IT certifications. Inducted into the honors society and participated in work-study and a volunteer event for the homeless program.

GED Adult Learning Center

GED Certificate, General Educational Development (GED)

1995 -

Activities and societies: Recognized for resume writing; passed GED on the first try; graduated with honors.

Completed GED training at Adult Learning Center and was recognized for resume writing. Passed the GED test on the first try and graduated with honors.