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Carmen Diaz Romero

@carmendiazromero

Detail-oriented customer service professional who keeps high-volume operations running smoothly through accurate records and calm support.

Zimbabwe

Message

What I'm looking for

I’m looking for a fast-paced role in customer support or administrative operations—remote or hybrid—where I can manage high-volume communications, keep digital records accurate and confidential, resolve issues professionally, and stay on top of schedules and deadlines.

I’m a detail-oriented Administrative Assistant / Customer Service Representative with extensive experience supporting operations in high-volume, fast-paced environments, including remote and hybrid settings. I manage inbound communications, maintain accurate digital records with strict confidentiality, and deliver customer-focused support through phone and virtual channels.

In my current call center role with Montgomery County Parking Citation Services, I provide accurate citation, payment, and appeal information, enter and maintain digital records in county databases, and prepare documentation for court dockets. Earlier, as an Administrative Assistant / Document Clerk, I organized electronic client files, coordinated virtual and in-person meetings, and supported workflow continuity during the pandemic—backed by bilingual English/Spanish skills and ongoing B.S. work in Accounting with a forensic focus.

Experience

Work history, roles, and key accomplishments

Current

Customer Service Rep

Current

Montgomery County Parking Citation Services

Sep 2023 - Present (2 years 8 months)

Manage high-volume inbound calls, providing accurate information on citations, payments, and appeals while maintaining strong customer satisfaction. Enter and maintain confidential digital records, prepare court docket documentation, and process refunds and reports in internal systems.

Customer Service Data Entry Database Accuracy Confidentiality document preparation Reporting Problem Solving

Administrative Assistant

ChasenBoscolo Injury Lawyers

Jun 2014 - Aug 2021 (7 years 2 months)

Supported administrative operations in hybrid/remote settings by managing inbound communications and maintaining organized electronic client files. Coordinated virtual/in-person meetings and followed up with external providers to obtain documentation needed for timely case processing.

Administrative Support Multi Line Phone Systems Document Clerk Work Scheduling coordination Time Management

Receptionist / Accounting Assistant

Lopez & Company Tax Consulting

Jul 2011 - May 2014 (2 years 10 months)

Handled client phone/email communications and scheduling while digitizing and organizing financial documents for tax preparation. Entered and maintained client data in spreadsheets and accounting systems, supporting W-2/1099 document preparation while meeting strict deadlines.

Client Communication Appointment Scheduling Accounting Support Tax Preparation

Cashier / Receptionist

Battlefield Ford of Manassas

Sep 2010 - Nov 2010 (2 months)

Processed customer transactions and managed accurate digital and physical records while supporting daily front-desk operations. Answered incoming calls and scheduled appointments, assisting with administrative and data entry tasks to keep communication efficient.

Customer Service Cash Handling Data Entry Appointment Scheduling Record keeping Phone Support Administrative Support

Receptionist / Accounts Payable Assistant

Ted Britt Ford

Mar 2008 - Sep 2010 (2 years 6 months)

Managed high-volume phone inquiries and supported customer communications for daily operations. Processed invoices and payments, performed reconciliations, and maintained organized accounts payable records, deposits, and vendor account information.

Invoice Processing Accounts Payable