Open to opportunities

Tekis Taan

@tekistaan

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Dynamic professional with 15 years of experience in Customer Support, Process Execution and Improvem

India

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What I'm looking for

Looking for a challenging role that leverages my skills in customer support, process execution, and improvement to drive business excellence and growth.

As a seasoned professional with a strong background in customer support, process execution, and improvement, I have developed a unique blend of skills that enable me to drive process efficiency, improve quality, and foster healthy business relationships. With a proven track record of success in conceptualizing and implementing process initiatives, I am confident in my ability to make a significant impact in any organization.

Throughout my career, I have demonstrated expertise in needs assessment, strategic planning, and task delegation, as well as motivating team members to reach their full potential. My experience in ensuring proper execution of process operations and complying with service standards has earned me a reputation as a results-proven, growth-oriented, and enterprising professional.

I am dedicated, self-driven, and focused on delivering exceptional results, always staying one step ahead of the challenge. With a strong educational foundation in MBA and B.Com, I have also completed various training programs in MS Office, web design, SAP ABAP, Six Sigma, Lean, and C and C++ programming.

Experience

Work history, roles, and key accomplishments

Current

Sr. Admission Counselor

Current

Roorkee Institute of Technology

Dec 2022 - Present (2 years 6 months)

Responsible for guiding students through the admission process and enhancing the institute's outreach. Involved in content creation and website development to improve online presence.

Customer Support Process Improvement Content Creation Web Development Strategic Planning

Assistant Placement Officer

Motherhood University

Oct 2020 - Dec 2022 (2 years 2 months)

Facilitated student admissions and counseling while formulating training plans to enhance placement opportunities. Managed HR data and onboarding processes.

Counseling Training Development HR Management Admissions

Process Excellence Quality

NIIT Technologies

Feb 2011 - Apr 2017 (6 years 2 months)

Coordinated quality feedback processes and trained team members to maintain service standards. Involved in market research and logistics campaigns.

Quality Assurance Process Improvement Training Data Analysis

Quality Intelligence Executive

Hyper Quality

Aug 2007 - Jul 2010 (2 years 11 months)

Provided quality feedback and training to improve service standards for the ISP process. Acted as a subject matter expert and facilitated team meetings.

Quality Control Team Coordination Training Reporting Systems