Reshma Syed

I’m a Customer Support and Operations professional with 9+ years of experience in international customer support, account recovery, customer success, student counselling, and administration. I focus on clear communication, dependable processes, and customer-first outcomes.

I’ve resolved 40+ customer queries daily while maintaining high CSAT and SLA compliance, and I’ve used Salesforce CRM to manage cases end to end. At Genpact, I supported Gmail Account Recovery and Google Pay processes, earned Bronze Awards for consistent performance, and contributed through quality audits and SME support.

In addition to customer support at Accenture—handling technical, billing, and service support for international customers—I’ve also led administration and admissions work, including admissions/records and parent communication. Most recently, I’ve counselled students across 50+ programs, managing lead lifecycle and admission follow-ups with the same operational rigor.