Open to opportunities

TEHRIM Choudhary

@tehrimchoudhary

Message

Customer-focused operations analyst with strong communication, problem-solving, and client-service track record.

India

Message

What I'm looking for

I am looking for a client-facing operations role where I can apply data analysis, improve processes, collaborate cross-functionally, and grow into greater responsibility.

I am an operations-focused professional with experience in customer service and account operations, committed to delivering excellent client outcomes.

I have worked as a Customer Advisor Associate at Concentrix, handling 75–80 customers daily and contributing to a 92%+ customer satisfaction rate, and currently serve as an Operations Analyst (Client Coordinator) at First Advantage supporting HSBC.

My work emphasizes data analysis, reporting, process optimization, and cross-team collaboration to improve service delivery and client relationships.

I am hardworking, adaptable, and quickly learn new systems; I seek roles where I can apply my communication, leadership, and problem-solving strengths to drive measurable improvements.

Experience

Work history, roles, and key accomplishments

Current

Operations Analyst

Current

First Advantage

Oct 2024 - Present (1 year)

Support HSBC account operations by analyzing performance metrics, producing reports/dashboards, and coordinating with clients and account teams to improve service delivery.

Data Analysis Reporting Account Management Process Optimization Problem Solving Excel

Customer Advisor Associate

Concentrix

Dec 2023 - Jul 2024 (7 months)

Handled 75–80 customer contacts per day, resolving issues promptly and achieving 92%+ customer satisfaction through effective communication and problem resolution.

Customer Service Customer Satisfaction Communication CRM Time Management Problem Solving