Lohetha Anu
@lohethaanu
I resolve complex customer issues and improve support operations across channels.
IndiaWhat I'm looking for
I've supported customers at First Source for The Economist across email, chat, and phone, resolving account, subscription, and delivery issues while handling cancellations and retention conversations.
Across Licious, Concentrix, and Ibibo Group, I've managed customer inquiries, escalations, documentation, and order issues. I also support agent coaching, quality assurance, knowledge management, training, and SLA-focused operations.
Experience
Work history, roles, and key accomplishments
Customer Operations Executive
First Source Private Limited
Aug 2023 - Present (3 years 1 month)
Provided customer support for The Economist subscribers via email, chat, and phone, resolving accounts, subscription, and delivery issues. Handled subscription cancellations and retention conversations, and worked towards performance metrics such as quality score and customer satisfaction.
Product Quality Analyst
Licious
Jun 2021 - Jul 2023 (2 years 1 month)
Answered customer inquiries via phone, email, and chat, assisted with placing orders and resolving issues, and maintained customer records in the company database.
Semi-Voice Process Associate
Concentrix
Nov 2020 - Jan 2021 (2 months)
Documented major customer problems and reported them to the concerned department. Addressed client queries with timeliness and accuracy, and conveyed client requirements to the team.
Client Support Associate
Ibibo Group Pvt. Ltd
Oct 2019 - Oct 2020 (1 year)
Answered customer queries, documented calls accurately, and responded to queries to solve problems. Communicated clearly and effectively with customers and promoted teamwork.
Education
Degrees, certifications, and relevant coursework
St. Anne’s First Grade College for Women
B.Com, Commerce
Completed Bachelor of Commerce from St. Anne’s First Grade College for Women.
St. Charles College for Women
PUC, General Studies
Completed Pre-University Course from St. Charles College for Women.
The Best High School
SSLC, General Studies
Completed Secondary School Leaving Certificate from The Best High School.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
Skills
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