Shannon Dsouza
@shannondsouza
Operations Coordinator at Nielsen who maintained 100% SLA adherence across data delivery workflows for US cable television clients.
IndiaWhat I'm looking for
At Nielsen, I managed daily BAU operations across data delivery workflows for US-based cable television clients, maintaining 100% adherence to SLA timelines.
I carried out quality checks and data validation, and partnered with internal teams and US stakeholders to streamline workflows and reduce rework and turnaround delays. I also processed high-volume data entry through proprietary operations systems with zero error escalations.
At Concentrix, I supported daily service operations, handled 80–100 customer interactions per day, and maintained accurate CRM records. I’m seeking to bring analytical rigor and operational discipline to a growth-focused operations role.
Experience
Work history, roles, and key accomplishments
Managed end-to-end daily BAU operations, maintaining 100% SLA adherence for US-based cable television clients. Executed quality checks and data validation protocols, and streamlined workflows with internal teams and US stakeholders.
Supported daily service operations for a high-volume queue, handling 80-100 customer interactions per day while maintaining service-level standards. Applied structured problem-solving to resolve operational issues and improve first-contact resolution.
Captain
Silver Beach Cafe
Sep 2022 - Mar 2023 (6 months)
Oversaw daily floor operations and guest service delivery during high-volume peak hours. Coordinated staff scheduling, delegated responsibilities, and mentored team members to maintain smooth operational flow.
Education
Degrees, certifications, and relevant coursework
DY Patil University
MBA, Operations Management
2024 -
Pursuing an MBA in Operations Management from DY Patil University, Pune, with an expected completion in 2026.
Don Bosco College
Bachelor of Science, Hospitality Studies
2019 - 2022
Completed a Bachelor of Science in Hospitality Studies from Don Bosco College, Kurla.
Tech stack
Software and tools used professionally
Availability
Location
IndiaAuthorized to work in
Salary expectations
Job categories
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