Tearra King
@tearraking
Billing Specialist with 10+ years of experience in customer service and process improvement.
What I'm looking for
As a seasoned Billing Specialist with over 10 years of experience, I have honed my skills in customer service, accounts receivable, and process improvement. My expertise in data entry, troubleshooting, and regulatory compliance has enabled me to streamline billing processes, manage high-volume transactions, and resolve customer issues. With a proven track record of driving success in healthcare billing and client satisfaction, I am confident in my ability to leverage my expertise to make a meaningful impact.
Throughout my career, I have demonstrated exceptional communication skills, cross-functional collaboration, and technical troubleshooting abilities. My experience in financial reporting and analysis has allowed me to identify areas for improvement and implement process enhancements. I am well-versed in regulatory compliance, including HIPAA, and have a strong understanding of conflict resolution and customer relationship management.
I am a dedicated professional with a passion for delivering exceptional customer service and driving business success. I am excited to bring my skills and expertise to a new role and contribute to the success of a dynamic organization.
Experience
Work history, roles, and key accomplishments
Billing Specialist
SeamLess Notary LLC
Mar 2022 - Present (3 years 2 months)
Delivered excellent customer service, verifying signers' identities to prevent fraud and ensure 100% document authenticity. Built strong client relationships, contributing to retention and satisfaction.
Member Advocate-Inbound Contact Representative
Humana
May 2021 - Mar 2022 (10 months)
Managed over 1,000 member inquiries, resolving technical issues and navigating members through online portals, boosting portal usage by 25%. Followed HIPAA guidelines to safeguard sensitive patient data while addressing complex benefit inquiries.
Assistant Caterer
From Scratch To You Catering
Nov 2016 - Sep 2020 (3 years 10 months)
Supported event preparation for over 300 events, maintaining a 98% customer satisfaction rate. Communicated with clients through email and phone, ensuring a seamless event planning process and addressing inquiries promptly.
Accounts Receivables Analyst
Mentor (Johnson & Johnson)
May 2016 - Nov 2016 (6 months)
Managed reconciliation plans for 50 large hospital accounts, presenting solutions and resolving delinquencies. Negotiated payment terms directly with clients, recovering $500K in outstanding payments.
Education
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Tearra hasn't added their education
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