Open to opportunities

Tayyab Tihami

@tayyabtihami

Message

I am a Customer Success Manager and Technical Support leader driving client satisfaction and operational growth.

Pakistan

Message

What I'm looking for

I seek leadership roles in customer success, technical support, or operations at growth-focused companies where I can lead teams, optimize processes, and drive measurable customer and business outcomes.

I am a Certified Customer Success Manager (CCSM) with 12+ years of experience in customer service, technical support, business development, and marketing leadership. I combine technical troubleshooting with strategic marketing and operations to deliver measurable business outcomes.

As Owner and Head of Marketing, Operations, and Business Development at TM Business Solution, I led high-impact strategies, created and optimized internal workflows and SOPs, and managed cross-functional teams to improve service delivery and client satisfaction.

In Tier 2 technical roles I owned complex cases, performed Root Cause Analysis, coordinated with Product and Engineering to resolve systemic issues, authored internal documentation, and delivered client-facing knowledge sessions to improve usability and reduce repeat incidents.

I have a proven track record in outbound lead generation, digital marketing (SEO, performance, content, email), and sales enablement, and I enjoy mentoring teams, improving processes, and driving continuous optimization to increase ROI and CSAT.

Experience

Work history, roles, and key accomplishments

Company Owner

TM Business Solution

Feb 2024 - Apr 2025 (1 year 2 months)

Led marketing, operations, and business development initiatives that accelerated agency growth and improved client satisfaction. Built and optimized digital marketing campaigns, SOPs, and client onboarding processes to increase operational efficiency.

Operations Management Digital Marketing Business Development Onboarding SOPs Team Leadership SEO Performance Marketing

Education

Degrees, certifications, and relevant coursework

SuccessCOACHING

Certified Customer Success Manager (CCSM), Customer Success Management

Earned the Certified Customer Success Manager (CCSM) credential covering client engagement, success planning, and resolving real-world customer challenges; issued September 26, 2023.