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Rana Fraz AhmadRA
Open to opportunities

Rana Fraz Ahmad

@ranafrazahmad

Customer-focused SaaS & FinTech Customer Success Manager driving retention.

Pakistan
Message

What I'm looking for

I seek a customer-centric role in SaaS/FinTech focusing on integrations, post-sale success, and retention, with opportunities for leadership and data-driven impact.

I am a customer-focused SaaS and FinTech professional with nearly five years of experience across Customer Success, Technical Support, and Process Improvement, progressing from CSR to Team Lead at Revolut and currently leading integrations and post-sale support at RepairDesk. I have led implementations of in-house payment integrations, delivered trainings, and maintained a 95%+ satisfaction rating on integration-related support tickets while driving retention and upsell opportunities.

I specialize in troubleshooting, escalation handling, team leadership, and customer lifecycle management, and I use data-driven strategies to optimize processes—improving product stability by 15% and increasing customer retention by 25% in past roles. I prioritize empathy, adaptability, and long-term client relationships and have launched programs (MOD, NPS Riffle) that improved onboarding speed and positive customer feedback.

Experience

Work history, roles, and key accomplishments

Education

Degrees, certifications, and relevant coursework

University of Engineering and Technology, Lahore logoUL

University of Engineering and Technology, Lahore

Bachelor of Science, Mechanical Engineering Technology

2016 - 2020

Completed a Mechanical Engineering Technology program at the University of Engineering and Technology, Lahore from 2016 to 2020.

Tech stack

Software and tools used professionally

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Rana Fraz Ahmad - Customer Success Manager - RepairDesk | Himalayas