Tayyab Khosa

I am a detail-oriented and adaptable professional with a strong commitment to delivering exceptional customer experiences. Currently, I am eager to launch my career as a Customer Support Specialist with Flo Health, where I can leverage my strong communication and problem-solving skills. My proactive approach and quick learning ability enable me to support users effectively and contribute to the mission of empowering women's health.

In my previous role as a Customer Support Representative at HealthTech Solutions, I delivered prompt and accurate email support to over 70 users daily, maintaining a remarkable 98% satisfaction rating. I resolved complex app usage issues and escalated technical problems to the engineering team for rapid resolution. My ability to analyze user feedback helped identify trends, providing actionable insights to the product team, and I contributed to process improvement projects that reduced average response time by 30%.

With a Bachelor’s degree in Computer Science from the University of Education Lahore, I am equipped with the technical skills necessary for this role, including SQL and Salesforce. I am excited about the opportunity to bring my skills and dedication to Flo Health and help enhance the user experience.