Mohammad Amin

With over six years of experience in customer support, I have honed my skills in delivering exceptional service and optimizing CRM systems, particularly Salesforce. My journey began as a Customer Sales Representative, where I excelled in building strong relationships with customers, addressing inquiries, and resolving complaints effectively. My dedication to providing top-tier customer service led to multiple recognitions, including the Sales Performance Award for consistently exceeding sales targets.

Currently, as a Customer Support Specialist at SquareTrade - Allstate Protection Plans, I have been promoted from call support to chat support within just two months due to my exceptional service and effective issue resolution. I have trained multiple batches on managing chat workflows, ensuring that my team is equipped with both basic and advanced skills necessary for success. My commitment to excellence has also earned me the Customer Service Excellence Award and the Salesforce Efficiency Award, showcasing my ability to leverage technology to enhance customer interactions.