TH
Open to opportunities

Tayna Harrison

@taynaharrison

Experienced Customer Service Specialist adept in technical assistance.

Jamaica

What I'm looking for

I seek a role that values customer satisfaction and offers growth opportunities.

As an experienced Customer Service Specialist, I excel in delivering high-quality telephone support and comprehensive customer care. My proficiency in navigating various customer service platforms allows me to implement innovative conflict resolution strategies effectively. I pride myself on my exceptional communication skills, both written and verbal, which facilitate seamless interactions with clients and team members alike.

Throughout my career, I have demonstrated a keen ability to adapt swiftly to dynamic environments, managing multiple responsibilities and prioritizing tasks with precision. My recent role at Tropical Consultant Agency involved managing customer records and proactively following up with clients regarding services and appointments. I am dedicated to ensuring a positive and satisfactory experience for every customer, generating detailed service reports tailored to their specifications.

Experience

Work history, roles, and key accomplishments

TA

Customer Service Representative

Tropical Consultant Agency

Sep 2023 - Jan 2024 (4 months)

As a Customer Service Representative, managed customer records and followed up via telephone and email regarding services. Responded to inquiries and resolved complaints to ensure customer satisfaction. Generated detailed service reports and provided personalized assistance to clients.

Education

Degrees, certifications, and relevant coursework

CS

Catherine McGrath High School

CSEC Certificate, General Education

2020 - 2022

Completed the CSEC Certificate with a focus on Mathematics, History, and English. Developed foundational skills in critical thinking and effective communication.

Tech stack

Software and tools used professionally

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Tayna Harrison - Customer Service Representative - Tropical Consultant Agency | Himalayas