Tayna Harrison
@taynaharrison
Experienced Customer Service Specialist adept in technical assistance.
What I'm looking for
As an experienced Customer Service Specialist, I excel in delivering high-quality telephone support and comprehensive customer care. My proficiency in navigating various customer service platforms allows me to implement innovative conflict resolution strategies effectively. I pride myself on my exceptional communication skills, both written and verbal, which facilitate seamless interactions with clients and team members alike.
Throughout my career, I have demonstrated a keen ability to adapt swiftly to dynamic environments, managing multiple responsibilities and prioritizing tasks with precision. My recent role at Tropical Consultant Agency involved managing customer records and proactively following up with clients regarding services and appointments. I am dedicated to ensuring a positive and satisfactory experience for every customer, generating detailed service reports tailored to their specifications.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Tropical Consultant Agency
Sep 2023 - Jan 2024 (4 months)
As a Customer Service Representative, managed customer records and followed up via telephone and email regarding services. Responded to inquiries and resolved complaints to ensure customer satisfaction. Generated detailed service reports and provided personalized assistance to clients.
Customer Service Representative
PGMI Ministries Call Centre
Nov 2022 - Aug 2023 (9 months)
In this role, efficiently managed customer appointments and rescheduled missed ones to minimize disruption. Conducted cold calling to expand the client base and generate leads, while ensuring a high level of customer service.
Education
Degrees, certifications, and relevant coursework
Catherine McGrath High School
CSEC Certificate, General Education
2020 - 2022
Completed the CSEC Certificate with a focus on Mathematics, History, and English. Developed foundational skills in critical thinking and effective communication.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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