Open to opportunities

Taylor Radcliff

@taylorradcliff

Message

I’m a dental receptionist and treatment coordinator focused on patient-ready, accurate scheduling.

United States

Message

What I'm looking for

I’m looking for a dental-focused role where I can manage high-volume scheduling, insurance verification, and patient-ready documentation—bringing my communication, time management, and EMR experience to a supportive team.

I’m an experienced Dental Receptionist/Treatment Coordinator with a focus on clear communication, multi-tasking, and time management. I’m detail-oriented, learn quickly, and work independently while helping my team meet company objectives.

In my current role at Lakeview Dental Care, I verify insurance through zkeep, communicate with patients by email/phone to schedule and confirm appointments, coordinate with doctors, and manage high call volume. I also handle new patient paperwork, prepare documentation for treatment, and support patients by having them sign treatment document plans.

Previously, I worked front desk and call-center roles across Eastern Dental of Laurel Springs and Jefferson Health & Primary Care, where I scheduled appointments through Epic, created phone encounters for providers and office staff, performed registration and case management tasks, and verified insurance through platforms like lastpass, NaviNet, and availity. I’ve also led the Seamless Access Center as a team lead by offering new ideas to decrease call volume and providing daily support to others.

Experience

Work history, roles, and key accomplishments

Current

Dental Receptionist/Treatment

Current

Lakeview Dental Care

Aug 2025 - Present (11 months)

Verify insurance and communicate with patients to schedule and confirm appointments. Coordinate with doctors and handle new-patient paperwork and treatment documentation.

Overjet Zkeep Insurance Verification Appointment Scheduling Patient Communication Treatment Planning

Front Desk Receptionist

Eastern Dental of Laurel Springs

Mar 2021 - Aug 2025 (4 years 5 months)

Verify insurance and coordinate appointment scheduling and confirmations through phone and email. Support patient intake paperwork, create treatment plans, and collect signed treatment documents.

LastPass Insurance Verification Appointment Scheduling Patient Communication Patient Intake Treatment Planning

Seamless Access Representative

Jefferson Health & Primary Care

Dec 2019 - Mar 2023 (3 years 3 months)

Handle call center intake by creating phone encounters for providers and scheduling appointments across multiple offices. Perform insurance verification/case management and process medication refill requests.

Epic Appointment Scheduling Insurance Verification Case Management Registration

Patient Service Representative

Advocare Kressville Pediatrics

Oct 2016 - Dec 2019 (3 years 2 months)

Greet patients, answer high-volume phone lines, and support appointment scheduling. Verify insurance, post payments, and manage intake tasks including check-in, charting, scanning/indexing, and case management.

Navinet Insurance Verification Appointment Scheduling Case Management Payment Posting Patient Check In Charted

Patient Service Representative

Advocare West Deptford Pediatrics

Nov 2014 - Oct 2016 (1 year 11 months)

Answer high-volume phone lines and support patient greeting and check-in. Verify insurance, post payments, scan/index records, maintain charting, and schedule appointments including scrubbing schedules.

Navinet Insurance Verification Appointment Scheduling Case Management Payment Posting Patient Check In Charted Schedule Scrubbing