Erica Banks
@ericabanks
I keep high-volume dental front offices organized, compliant, and patient-focused.
United StatesWhat I'm looking for
I've supported high-volume dental practices at Dental Directions Staffing, Beverly Dental, Sycamore Dental, and Dental Health Corp, managing scheduling, recalls, insurance verification, payments, and patient communication.
I keep front-office workflows moving by handling multi-line phones, check-in and check-out, appointment confirmations, payment posting, EOBs, and accurate patient records. I work in Dentrix, Open Dental, CareStack, and Eaglesoft while maintaining HIPAA compliance and patient confidentiality.
I've also coordinated billing through Burnett's Staffing, resolving claim denials, submitting secondary claims, monitoring claim status, and maintaining insurance records.
Experience
Work history, roles, and key accomplishments
Dental Front Desk Receptionist
Dental Directions Staffing
May 2022 - Jul 2026 (4 years 2 months)
Manage scheduling, confirmations, and patient recall for multiple dental offices. Verify insurance eligibility and benefits, collect payments, post payments and EOBs, ensure HIPAA compliance, and support daily front office operations.
Dental Front Desk Receptionist
Beverly Dental
Sep 2022 - Apr 2024 (1 year 7 months)
Managed front desk workflow and patient scheduling. Handled multi-line phone system, verified insurance coverage, explained benefits to patients, processed payments, and maintained accurate patient records.
Dental Front Desk Receptionist
Sycamore Dental
Jan 2022 - Jun 2022 (5 months)
Scheduled appointments and managed patient communication. Verified insurance eligibility and benefits, updated patient accounts, and processed payments.
Billing Coordinator
Burnett's Staffing
Oct 2021 - Jan 2022 (3 months)
Resolved insurance claim denials and billing discrepancies. Submitted secondary claims, monitored claim status, updated insurance portals, and maintained billing records.
Dental Front Desk Receptionist
Dental Health Corp
Oct 2017 - May 2019 (1 year 7 months)
Managed front desk operations, scheduling, and insurance verification. Processed payments and maintained patient records.
Education
Degrees, certifications, and relevant coursework
Concorde Career College
Diploma, Medical Office
Diploma in Medical Office Professional from Concorde Career College.
Ultimate Medical Academy
Diploma, Medical Billing and Coding
Diploma in Medical Billing and Coding from Ultimate Medical Academy.
Robert Morris College
Associate Degree, Business Administration
Associate Degree in Business Administration from Robert Morris College.
Availability
Location
United StatesAuthorized to work in
Job categories
Skills
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