Valeria Sanchez
@valeriasanchez
Seasoned professional with 9 years in customer service roles.
What I'm looking for
I am a seasoned professional with 9 years of experience in customer-facing roles, dedicated to delivering exceptional service and ensuring customer satisfaction. My journey has taken me through various positions, including my current role as a Spark Driver at Wal-Mart, where I ensure timely and safe delivery of goods while maintaining operational efficiency.
Throughout my career, I have excelled in high-pressure environments, particularly in security roles where I maintained safety standards and conducted thorough surveillance. My experience at McDonald's and other retail outlets has honed my ability to manage customer inquiries and enhance the overall dining experience. I am passionate about contributing to team efficiency and improving processes, always striving for excellence in every task I undertake.
Experience
Work history, roles, and key accomplishments
Driver
Envoy America
Jun 2023 - Present (1 year 11 months)
Ensure timely and safe transport of patients using medical equipment, prioritizing requests based on urgency. Conduct vehicle inspections and improve team efficiency through training and communication.
Spark Driver
Wal-Mart
Jun 2023 - Present (1 year 11 months)
Responsible for the timely and safe delivery of goods to customers, ensuring the integrity of items in transit. Conduct thorough vehicle inspections and maintain optimal fuel and oil levels for reliable service.
Security Officer
Empire Security
Jul 2017 - Jan 2018 (6 months)
Maintained a secure environment through surveillance and monitoring, ensuring compliance with regulations and providing security services for retail and hotel properties.
Security Officer
Houston Regional
Jul 2017 - Nov 2017 (4 months)
Conducted patrols to identify and respond to unusual activities, managing assigned guard posts and monitoring security systems to ensure safety.
Security Officer
Select Security
Aug 2017 - Oct 2017 (2 months)
Performed regular patrols of business properties, enforcing security measures and monitoring for disturbances to maintain a safe environment.
Cashier
Wal-Mart Associates, Inc.
Mar 2009 - Jan 2013 (3 years 10 months)
Processed financial transactions accurately and directed customer inquiries, maintaining high standards of customer service for a positive checkout experience.
Security Officer
Centurion Security
Oct 2015 - Jul 2017 (1 year 9 months)
Conducted patrols ensuring access control and prevention of unauthorized entry, maintaining a vigilant presence to deter disturbances and document incidents.
Lobby Cleaner/Customer Service
McDonald's
May 2015 - Dec 2016 (1 year 7 months)
Maintained a clean lobby environment and provided customer support by addressing inquiries and ensuring a welcoming atmosphere.
Team Member
Sonic Drive-In
Oct 2014 - May 2015 (7 months)
Ensured adherence to sanitation and health codes while managing simultaneous orders and delivering accurately cooked items to customers.
Volunteer
Meals on Wheels
May 2003 - Oct 2003 (5 months)
Maintained kitchen cleanliness and organization, supporting food preparation efficiency and managing clerical tasks for effective communication.
Education
Degrees, certifications, and relevant coursework
Texas Southern University
Administrative Justice
University of Phoenix
American Intercontinental University
West Brook Sr. High
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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