Open to opportunities

Taylor Epps

@taylorepps

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Senior remote sales professional delivering compliant debt and credit solutions.

United States

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What I'm looking for

I’m looking for a remote, consultative sales role in financial services where I can help clients with debt/credit solutions, protect regulatory compliance, and drive measurable KPI growth through empathy, retention, and strong pipeline execution.

I’m a Senior Remote Sales Representative with 10+ years in remote telesales, debt resolution, and financial services, consistently exceeding KPIs in high-volume environments. I lead with consultative selling, combining financial acumen with deep empathy to help clients find real momentum toward financial freedom.

Across my roles, I’ve been recognized for quality results—especially achieving the lowest chargeback rates company-wide. I conduct financial discovery, manage objections, and maintain strict regulatory compliance and ethics, including FCRA-focused practices, while keeping retention and customer lifetime value front and center.

I also bring operational discipline to every campaign, running pipeline management and daily workflows with Salesforce and other CRMs to ensure accuracy. Whether I’m enrolling clients, selling credit repair, or presenting debt-resolution options, I focus on human-first communication and documented, organized follow-through that drives outcomes.

Experience

Work history, roles, and key accomplishments

Remote Inside Sales Agent

The Credit Pros

Jan 2025 - Jan 2026 (1 year)

Sold credit repair solutions using consultative selling and financial discovery, achieving the lowest company-wide chargeback percentage while maximizing customer lifetime value. Reviewed credit reports, managed enrollment, and tracked pipelines with 100% workflow accuracy in Salesforce, Zoho, and Hodu.

Consultative Selling Credit Repair Sales Pipeline Management Salesforce CRM Zoho CRM Customer Retention Objection Handling

Account Executive - Inside Sales

ClearOne Advantage

Oct 2024 - Dec 2024 (2 months)

Developed and sold debt-resolution solutions for clients facing financial hardship while maintaining full ethical and regulatory compliance. Assessed financial health, recommended credit relief options, and presented packaged financial files with clear client communication.

Consultative Selling Client intake Regulatory Compliance Objection Handling Client Communication Sales Pipeline Management Inside Sales

Account Executive - Inside Sales

National Debt Relief

Jun 2024 - Oct 2024 (4 months)

Consulted qualified applicants to enroll in debt relief programs, de-escalating stressful situations with empathy and professionalism. Documented client interactions and financial details in Salesforce to manage active, in-process business.

Consultative Sales Customer Service Salesforce CRM Documentation Inside Sales

Loan Matching Specialist

AmOne (Quinstreet Personal Loans)

Oct 2018 - May 2023 (4 years 7 months)

Surpassed sales quotas month-over-month for 5 consecutive years, consistently earning top-tier performance bonuses as a top performer. Managed high-volume inbound leads, accelerating loan matching through controlled conversations and rapid adaptation to changing qualification criteria and partner offerings.

Consultative Selling Quota Achievement Qualification Objection Handling Inside Sales

Sales Representative (Outbound)

Olympia Compounding Pharmacy

Dec 2017 - Jun 2018 (6 months)

Led the department in highest patient retention after the initial sale through relationship building and consistent outbound outreach. Placed 80–100 outbound dials daily to existing patients to identify upsell opportunities and maintain treatment adherence.

Outbound Calling Patient Retention Relationship Building Upsell Appointment Next Step Coordination

Membership Sales Agent

Auto Club Group (AAA)

Jan 2017 - Dec 2017 (11 months)

Achieved Star Performer status by meeting all 7 evaluated metrics while maintaining a 92% Customer Satisfaction (ECHO) rating. Converted inbound prospects into new membership sales, consistently hitting sales goals during the probationary period.

Membership Sales Customer Satisfaction Sales Pipeline Management performance reporting Objection Handling Probationary Goal Achievement Call Center Sales

Sales Floor Manager - Call Center

Ethos Institute (Florida Men’s Medical)

Aug 2015 - Apr 2016 (8 months)

Led a call-center team to break all-time sales records, generating over $150,000 in weekly revenue. Maintained the lowest chargeback/refund rate company-wide (<1%), setting the standard for quality and ethical selling.

Sales & Management Revenue Growth Chargebacks Performance Improvement Customer Retention KPI Tracking

Southeast Regional Sales Manager

Florida Men’s Medical Clinic

Jun 2014 - Aug 2015 (1 year 2 months)

Managed a team of 5 to generate an average of $70,000+ in weekly medication sales via phone. Mediated customer service escalations to save potential refunds by delivering fair, client-centric solutions.

Team Management Phone Sales Escalations Customer Advocacy Revenue Generation

Medical Sales Representative

Florida Men’s Medical Clinic

Jan 2013 - Jun 2014 (1 year 5 months)

Consistently surpassed Tier 1 commission and contributed to approximately $12,000 in weekly sales (Top 25% of the department). Resold medication to current and past patients while maintaining detailed CRM notes on issues and concerns.

Medical Sales Medication Reselling Commission Attainment Phone Outreach Sales Productivity

Education

Degrees, certifications, and relevant coursework

University of Central Florida

Bachelor of Science, Marketing

Grade: Summa Cum Laude (Top 1% of Class); GPA: 3.9

Earned a Bachelor of Science in Marketing from the University of Central Florida. Graduated with Summa Cum Laude honors (Top 1% of class) and a 3.9 GPA.