Kecia Bell
@keciabell
Results-driven Senior Recruiter and debt-management professional improving financial stability.
United StatesWhat I'm looking for
I’m a results-driven financial services professional specializing in debt management, consumer lending, and collections. I assess financial hardship, negotiate repayment solutions, rehabilitate delinquent accounts, and guide clients toward financial stability—maximizing recovery while supporting compliance, customer trust, and long-term retention.
As an Owner / Senior Recruiter / Outreach Manager, I provide financial guidance to individuals seeking debt relief, credit improvement, and funding readiness. I develop realistic repayment strategies by evaluating income, expenses, and liabilities, and I manage high-volume client interactions while maintaining confidentiality and detailed case records to support compliance and outcome tracking.
Previously, I managed delinquent consumer loan portfolios as a Collections Specialist, consistently meeting or exceeding KPIs for dollars collected, cure rates, and productivity. I also bring a consultative, training-focused background from Prosci as a Senior Account Success Manager / Training Manager-Producer, plus customer support experience maintaining high satisfaction and resolving complex issues—so I can balance empathy, execution, and performance.
Experience
Work history, roles, and key accomplishments
Owner & Senior Recruiter
APK Recruiting, LLC
Jan 2016 - Present (10 years 5 months)
Provided debt relief and credit-improvement guidance by assessing income, expenses, and liabilities to build realistic repayment strategies. Managed high-volume, confidential client interactions and maintained compliant case records to support outcome tracking.
Debt Solutions Consultant
Novae
Jan 2022 - Jan 2025 (3 years)
Educated clients on debt management programs, credit-building, and financial literacy solutions. Conducted needs assessments, guided enrollment in repayment-focused programs, and maintained accurate documentation to track progress and adherence.
Senior Account Success Manager
Prosci
Jan 2012 - Jan 2016 (4 years)
Delivered change management training and consulting through virtual executive-level facilitation and client success management. Led onboarding, enablement, and adoption strategies to drive program outcomes and certification course participation.
National Recruiting Manager
BCD Travel
Jan 2008 - Jan 2012 (4 years)
Directed nationwide recruiting operations supporting high-volume business units and partnership alignment with stakeholders and hiring leaders. Managed performance metrics, compliance, and process improvements to improve recruiting execution and outcomes.
Collections Specialist
Various Consumer Lenders
Jan 2005 - Jan 2011 (6 years)
Managed a delinquent installment-loan portfolio to achieve recovery targets through high-volume inbound and outbound collections. Negotiated payment plans, settlements, extensions, and renewals while maintaining strict compliance and documenting all account activity.
Customer Support Consultant
Arise Virtual Solutions
Jan 2005 - Jan 2008 (3 years)
Provided high-volume inbound and outbound customer support for AT&T Wireless and Apple technical support. Resolved complex issues across multiple service channels while maintaining strong customer satisfaction and quality performance.
Education
Degrees, certifications, and relevant coursework
Johnson C. Smith University
Bachelor of Arts
Earned a Bachelor of Arts degree from Johnson C. Smith University.
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
Skills
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