Open to opportunities

Taylor Delp

@taylordelp

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Experienced Account Manager with 5+ years in sales and customer service.

United States

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What I'm looking for

I am looking for a role that fosters collaboration, growth opportunities, and strategic impact.

As an experienced Account Manager with over five years in sales and customer service, I have honed my skills in contract negotiations, strategic planning, and customer retention. My ability to build strong relationships with clients has resulted in a 110% renewal rate for a $10M book of business, showcasing my commitment to maximizing customer satisfaction and business growth.

Throughout my career, I have successfully collaborated cross-functionally with sales, finance, and legal teams to streamline processes and drive seamless contract execution. My experience includes generating significant pipeline revenue and mentoring peers to optimize sales performance. I am passionate about leveraging my skills to contribute to a dynamic team and drive success in account management.

Experience

Work history, roles, and key accomplishments

Renewals Advisor

BOX

Jul 2024 - Nov 2024 (4 months)

Managed the post-sale renewals process for a $10M book of business across 600+ Enterprise Accounts, achieving a 110% renewal rate. Collaborated with AEs and CSMs to identify expansion opportunities, resulting in a 124% attainment of upsell quota. Negotiated complex contracts and streamlined renewal processes.

Account Management SaaS Sales Negotiation Customer Retention Cross Functional Collaboration Strategic Planning Customer Engagement

Outbound Business Representative

BOX

Mar 2023 - Nov 2023 (8 months)

Aligned with Enterprise Account Executives to prospect existing and new Enterprise accounts, generating $4.48M in pipeline. Achieved 120% of meeting quota through strategic engagements and in-depth discovery, while mentoring peers to optimize sales performance.

Lead Generation Sales Strategy Cold Calling Account Management Team Leadership CRM Tools

Account Manager & Outside Sales Rep

AMERISTAR SCREEN & GLASS

Sep 2019 - Mar 2022 (2 years 6 months)

Led business development efforts, achieving $1.7M in product sales and increasing market share from 62% to 70% in Atlanta. Developed strategic account plans and negotiated high-value contracts while mentoring new hires for seamless transitions.

Business Development Sales Strategy Negotiation Account Management

Finance Intern

GENUINE PARTS COMPANY

May 2016 - Aug 2016 (3 months)

Assisted finance and accounting departments with data analysis, financial reporting, and budgeting. Completed audits and gained hands-on experience in financial processes while supporting month-end and quarter-end activities.