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TAWONG TUME

@tawongtume

Customer service representative at Orca Supermarket, resolving shopper concerns and supporting positive shopping experiences.

Cameroon
Message

At Orca Supermarket, I greeted shoppers, answered questions, and helped customers find products and understand promotions, pricing, and store policies. I also investigated complaints, offered solutions, and escalated complex matters to management.

At Mumalah Beauty Spa, I supported customer satisfaction and client retention through personalized service, monitored retail inventory, and informed customers about new services and promotions. At Sun Life Financial (Canada), I conducted needs-based financial assessments and provided ongoing client support and policy reviews.

Experience

Work history, roles, and key accomplishments

OS

Customer Service Representative

Orca Supermarket

Nov 2023 - Oct 2024 (11 months)

Delivered outstanding customer service by greeting shoppers, responding to inquiries, and resolving concerns promptly. Assisted customers in locating products and explaining promotions, and handled complaints professionally.

Education

Degrees, certifications, and relevant coursework

UN

University of Ngaoundere

Bachelor's Degree, Transport and Logistics

Pursuing a degree in Transport and Logistics, expected to complete in 2027.

DT

Dakins Foreign Customer Service Training

Certificate, Customer Service

Completed training in foreign customer service.

Tech stack

Software and tools used professionally

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