At Ameritas Life Insurance, I pre-qualified leads by asking about their insurance needs, financial goals, and existing coverage, then scheduled appointments with the appropriate insurance professional.
I managed outbound calling campaigns, followed established scripts, handled initial objections, and followed up with interested prospects who had not yet scheduled.
Previously, I supported customers at Kandy Shopping and BAO Cash & Carry. I answered product and order questions, resolved service issues, and maintained customer records and service documentation.

