Open to opportunities

TAT YASSA User

@tatyassauser

Message

Customer-focused contact center representative with a passion for service.

United States

Message

What I'm looking for

I am looking for a role that values customer service and offers growth opportunities.

My name is Tatiana Yassa, and I am a dedicated contact center representative with a strong background in customer service and sales. I have honed my skills through various roles, including my time at Hennez & Mauritz (H&M) as a Sales Associate, where I developed my ability to connect with customers and address their needs effectively.

Currently, I am working remotely with Agero, providing roadside assistance for high-end clients such as McLaren and Maserati. My experience in the contact center environment has equipped me with the skills to handle complex inquiries and resolve issues efficiently. I am passionate about delivering exceptional service and continuously improving my skills in the dynamic field of customer support.

Experience

Work history, roles, and key accomplishments

Contact Center Representative

Agero

Oct 2024 - Present (8 months)

Provided roadside assistance to luxury vehicle clients including McLaren, Lincoln, and Maserati. Dispatched emergency roadside services and managed the Lyft program partnership.

Roadside Assistance Customer Service

Contact Center Representative

TD Bank

Sep 2022 - Present (2 years 9 months)

Resolved debit/credit card disputes and processed limit increases/transfers for customers. Assisted with online banking, Zelle, and promoted CD and checking account offers.

Customer Service Dispute Resolution Fraud Prevention

Sales Associate

Hennez & Mauritz (H&M)

Nov 2018 - Present (6 years 7 months)

Provided exceptional customer service and managed sales transactions efficiently. Maintained an organized sales floor and assisted with fitting room operations.

Customer Service Cashier Sales Fitting Room Operations