TAT YASSA User
@tatyassauser
Customer-focused contact center representative with a passion for service.
What I'm looking for
My name is Tatiana Yassa, and I am a dedicated contact center representative with a strong background in customer service and sales. I have honed my skills through various roles, including my time at Hennez & Mauritz (H&M) as a Sales Associate, where I developed my ability to connect with customers and address their needs effectively.
Currently, I am working remotely with Agero, providing roadside assistance for high-end clients such as McLaren and Maserati. My experience in the contact center environment has equipped me with the skills to handle complex inquiries and resolve issues efficiently. I am passionate about delivering exceptional service and continuously improving my skills in the dynamic field of customer support.
Experience
Work history, roles, and key accomplishments
Contact Center Representative
Agero
Oct 2024 - Present (8 months)
Provided roadside assistance to luxury vehicle clients including McLaren, Lincoln, and Maserati. Dispatched emergency roadside services and managed the Lyft program partnership.
Contact Center Representative
TD Bank
Sep 2022 - Present (2 years 9 months)
Resolved debit/credit card disputes and processed limit increases/transfers for customers. Assisted with online banking, Zelle, and promoted CD and checking account offers.
Sales Associate
Hennez & Mauritz (H&M)
Nov 2018 - Present (6 years 7 months)
Provided exceptional customer service and managed sales transactions efficiently. Maintained an organized sales floor and assisted with fitting room operations.
Education
Degrees, certifications, and relevant coursework
Istituto Marangoni
Certificate, Fashion Marketing
Currently studying fashion marketing online at Istituto Marangoni. Focusing on principles and strategies in the fashion industry.
Georgia State University
Bachelor of Arts, Art
Studied art at Georgia State University. Completed coursework and projects related to various artistic disciplines.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
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