Cherese Necole Whitaker
@cheresenecolewhitake
Sociable and efficient Customer Service Representative with seven years experience.
United StatesWhat I'm looking for
I am a dedicated Customer Service Representative with over seven years of experience in delivering high-quality support in fast-paced remote environments. My expertise lies in conflict resolution, CRM systems, and empathetic communication, which I leverage to enhance customer satisfaction and promote brand loyalty.
Currently, I work at McLane, where I manage over 50 customer inquiries daily through chat, email, and phone. I pride myself on achieving a 95% first-contact resolution rate and maintaining a customer satisfaction rating above 90%. My previous roles have equipped me with the skills to handle a high volume of calls and provide effective solutions, ensuring that customer needs are met promptly and efficiently.
Throughout my career, I have been recognized for my commitment to excellence, receiving the “Top-Performer” award for three consecutive quarters at Hugo-Boss. I am passionate about fostering positive customer experiences and continuously seek opportunities to improve my skills and contribute to my team's success.
Experience
Work history, roles, and key accomplishments
Customer Service Representative
Mclane
Jan 2023 - Present (2 years 5 months)
Managed over 50 customer inquiries daily via chat, email, and phone, resolving billing, technical, and order-related issues. Achieved a 95% first-contact resolution rate and maintained customer satisfaction above 90%.
Customer Service Representative
Intercall
Jan 2013 - Dec 2020 (7 years 11 months)
Managed over 300 inbound and outbound calls, including court calls, and accurately input client data and call information. Maintained a remote home office while assisting with customer-related issues and offering effective resolutions.
FTZ Coordinator
Hugo-Boss
Jan 2010 - Dec 2013 (3 years 11 months)
Assisted customers with service outages, upgrades, and billing questions, earning "Top-Performer" for three consecutive quarters due to speed and accuracy. Conducted satisfaction follow-up surveys and provided valuable feedback to management.
Receptionist
Hugo-Boss
Jan 2009 - Dec 2010 (1 year 11 months)
Answered phones and greeted all customers, vendors, and potential clients, managing attendance for each warehouse department. Sorted mail for managers and maintained organized files, directing clients to their correct destinations.
Education
Degrees, certifications, and relevant coursework
Griffin High School
High School Diploma, General Studies
Completed high school education, gaining foundational knowledge and skills. Focused on general studies to prepare for future endeavors.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Job categories
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