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Tatito23 Tatito23

@tatito23tatito23

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Dedicated Customer Service Representative and Credit department expert.

United States

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What I'm looking for

I am looking for a role that values customer satisfaction and offers growth opportunities.

I am a dedicated Customer Service Representative with extensive experience in the credit department, specializing in collections. My passion lies in providing quality care to ensure ultimate customer satisfaction. I have a proven ability to establish and maintain excellent communication and relationships with clients, which has been pivotal in my career.

Throughout my employment history, I have demonstrated my adeptness in general accounting and finance transactions. At Credit Control LLC, I utilized my negotiation and conflict resolution skills to recover medical contracts and high-value assets, consistently exceeding performance targets. My commitment to identifying customer needs and delivering effective solutions has earned me recognition as the best credit department agent for recuperation.

With a strong background in customer service and a bilingual advantage, I am eager to bring my skills to a new team. I thrive under pressure and am dedicated to fostering positive relationships with clients and stakeholders alike.

Experience

Work history, roles, and key accomplishments

Sales and Collection Specialist

Credit Control LLC

Jul 2024 - Jul 2024 (0 months)

Dedicated Sales and Collection Specialist with expertise in recovering medical contracts and high-value assets. Proven track record in establishing strong client relationships and consistently exceeding performance targets. Bilingual and skilled in negotiation and conflict resolution.

Collections Customer Service Negotiation Conflict Resolution Microsoft Office Time Management Communication Skills Relationship Building

Collections Professional

Credit Control LLC

Jul 2024 - Jul 2024 (0 months)

Utilized negotiation and conflict resolution skills to recover medical contracts and high-value assets for a renowned collections company. Successfully met and exceeded performance targets while developing strong relationships with clients.

Negotiation Conflict Resolution Customer Relationship Management

Credit Department Specialist

Kivac/Access Grupo Posadas

Sep 2017 - Sep 2023 (6 years)

Recovered contracts and substantial amounts of money for Grupo Posadas, a leading hotel chain. Managed complex cases of contracts overdue by four to eight months, achieving recognition as the best credit department agent for high recuperation rates.

Contract Recovery Financial Management Customer Service Problem Solving Team Collaboration

Credit Department Specialist

Kivac/Access Grupo Posadas

Jan 2001 - Sep 2023 (22 years 8 months)

Experienced Credit Department Specialist with a focus on recovering overdue contracts for a leading hotel chain. Recognized as the best credit department agent for outstanding debt recovery. Strong analytical skills and detail-oriented approach.

Analytical Skills Problem Solving Communication Skills

Outbound Call Sales

Fiesta Americana Vacation Club

Mar 2015 - Sep 2017 (2 years 6 months)

Stimulated reservations by contacting vacation club members and resolving their issues. Successfully made cold calls to sell memberships, leading to a promotion to the credit department due to outstanding performance.

Sales Customer Engagement Cold Calling Communication Skills

Outbound Call Sales Agent

Fiesta Americana Vacation Club/Grupo

Mar 2015 - Aug 2017 (2 years 5 months)

Skilled Outbound Call Sales Agent responsible for stimulating reservations and selling memberships. Successfully engaged with clients to enhance their experience and drive sales, leading to a promotion to the Credit department.

Sales Customer Engagement Cold Calling Communication Skills Relationship Management Problem Solving Teamwork

Education

Degrees, certifications, and relevant coursework

St. Mark’s High School

High School Diploma, General Studies

2017 - 2023

Completed high school education with a focus on developing communication and customer service skills, preparing for a career in customer relations and sales.

Kivac/Access Grupo Posadas

Credit Department Specialist, Credit Management

2017 - 2023

Specialized in credit department operations, focusing on the recovery of contracts and financial transactions for a leading hotel chain, recognized as the best credit department agent for outstanding performance.