Janeth Perez

I am a dependable, highly organized collections and customer service specialist with over five years of hands-on experience in account management, dispute resolution, and compliance with state regulations.

I have a proven record of improving customer satisfaction through clear communication, timely follow-up via phone, email and SMS, and ethical debt recovery strategies while maintaining adherence to state and federal guidelines.

My roles have included drafting and filing legal documentation, skip tracing, initiating repossessions, and coordinating service work orders, demonstrating strong investigative and administrative coordination skills.

I bring bilingual fluency in Spanish and English, strong problem-solving and relationship-building abilities, and a focus on accuracy in recordkeeping to help teams meet performance goals and resolve accounts efficiently.