Gwenique Miller

As a Credit and Collections Manager with over 20 years of experience, I have a successful track record in policy development and team leadership. At Holiday Inn Club Vacations, I developed training programs that significantly improved collection techniques and customer service best practices, resulting in a noteworthy 15% reduction in bad debt. My commitment to compliance and efficiency led to a 25% increase in collections efficiency, demonstrating my ability to drive performance improvements.

Throughout my career, I have managed high-performing teams, achieving a customer satisfaction rating of 95%. I have conducted credit reviews and assessments for both new and existing customers, ensuring adherence to company policies while maintaining exceptional service standards. I am passionate about bringing my extensive experience in credit management to a results-oriented organization, where I can contribute to continued success and growth.