Open to opportunities

Sara Lowery

@saralowery

Message

I lead remote call center teams and resolve high-volume customer account and order issues.

United States

Message

What I'm looking for

I'm looking for a remote customer service or call center leadership role where I can resolve customer issues, support high-volume operations, train teams, and improve service quality.

I've supported high-volume remote customer operations at Tireco Distributors, Renewal by Andersen, and Gofer Parts for more than 10 years. I handle inbound and outbound calls, order processing, account updates, purchasing inquiries, and escalated customer concerns.

At Tireco Distributors, I led remote call center activity while using CRM systems, NetSuite ERP, and Microsoft 365 to maintain accurate customer records and reports. I focus on active listening, de-escalation, practical problem-solving, and efficient issue resolution.

I've also trained team members on CRM tools, customer service procedures, and call quality standards while supporting first-call resolution and customer satisfaction.

Experience

Work history, roles, and key accomplishments

Remote Customer Service Supervisor

Tireco Distributors

Jan 2023 - Feb 2026 (3 years 1 month)

Managed high-volume inbound and outbound customer calls in a remote call center environment. Assisted customers with order processing, account updates, purchasing inquiries, and issue resolution using CRM systems and NetSuite ERP.

CRM Systems NetSuite Microsoft 365 Order Processing Customer Retention Active Listening First Call Resolution De escalation Problem Solving Data Entry Technical Troubleshooting Multitasking

Remote Call Center Lead

Renewal by Andersen

Jan 2020 - Dec 2023 (3 years 11 months)

Supported remote inbound and outbound customer service operations for appointment scheduling and account support. Resolved customer concerns while maintaining strong first-call resolution and customer satisfaction.

CRM Systems Customer Service Appointment Scheduling First Call Resolution Customer Satisfaction Training Efficiency

Remote Customer Operations Specialist

Gofer Parts

Jan 2016 - Dec 2020 (4 years 11 months)

Performed high-volume data entry and customer account support in a remote work environment. Processed customer orders, billing updates, and purchasing requests using CRM systems and NetSuite ERP.