Open to opportunities

Its Brittany

@itsbrittany

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Customer service representative with a proven track record in support.

Jamaica

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What I'm looking for

I seek a role that offers growth prospects, competitive pay, and a positive work culture.

I am a dedicated Customer Service Representative with progressive experience in the field, currently working at Sutherland. My journey in customer service began during my studies, where I developed strong organizational and communication skills. I excel in team settings and thrive in diverse environments, always aiming to enhance customer satisfaction.

Throughout my career, I have been acknowledged for improving customer service operations by 10%, directly impacting efficiency and customer experience. I possess the knowledge and expertise needed to succeed in this role, and I am driven to make customers feel welcomed and valued. My proactive approach and ability to handle challenging situations with courtesy have been key to my success.

Experience

Work history, roles, and key accomplishments

Customer Service Representative

Sutherland

Oct 2023 - Mar 2024 (5 months)

As a Customer Service Representative at Sutherland, I provided primary support to customers, answered calls promptly, and educated callers on client products. I handled difficult customer interactions with professionalism and maintained focus to meet performance goals.

Customer Service Team Leadership Time Management Problem Solving Communication Critical Thinking Teamwork

Education

Degrees, certifications, and relevant coursework

Tarrant High School

CSEC Certification, General Education

2017 - 2022

Achieved CSEC certification by passing the final examination at the end of my school term, demonstrating proficiency in subjects such as English, Maths, Science, and History.