Looking for a job

Tarpah Fehmeh

@tarpahfehmeh

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Experienced outbound sales agent with a strong customer relations background.

Philippines

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What I'm looking for

I am looking for a dynamic role that allows me to leverage my sales and customer support skills while contributing to a positive team environment.

I am a dedicated outbound sales and customer agent with over four years of experience in marketing, sales, and customer relations. My educational background includes a Master's in Computer Science from Sunway University Malaysia, which has equipped me with strong technical skills and a solid understanding of systems networking.

Throughout my career, I have excelled in roles that require multitasking and effective time management. My recent position as a Technical Support Agent at Orange Cameroon involved being the first point of contact for clients, where I successfully handled inbound and outbound customer support, troubleshooting issues, and generating leads through cold calling. I pride myself on my positive attitude and ability to work collaboratively with my team to achieve sales targets.

Experience

Work history, roles, and key accomplishments

French Outbound Sales Agent

Canada Drives BC

Jan 2023 - Present (2 years 6 months)

Managed outbound calls to generated leads, successfully selling company services to prospective customers. Efficiently handled customer complaints, ensuring high levels of customer satisfaction.

Outbound Sales Lead Generation Cold Calling Sales

Technical Customer Support

Orange Cameroon

Jan 2021 - Present (4 years 6 months)

Provided first-point-of-contact technical support to clients, addressing both major and minor concerns. Collaborated effectively within a team to resolve customer issues and improve service delivery.

Technical Support Networking Troubleshooting Customer Support Teamwork

Education

Degrees, certifications, and relevant coursework

SUNWAY UNIVERSITY MALAYSIA

Masters in Computer Systems networking & Telecommunications, Computer Systems Networking & Telecommunications

Studied advanced topics in computer systems networking and telecommunications. Gained expertise in network infrastructure, protocols, and communication technologies.