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@tarpahfehmeh
Experienced IT support Agent, outbound sales agent with a strong customer relations background.
I am a dedicated outbound sales and customer agent with over four years of experience in marketing, sales, and customer relations. My educational background includes a Master's in Computer Science from Sunway University Malaysia, which has equipped me with strong technical skills and a solid understanding of systems networking.
Throughout my career, I have excelled in roles that require multitasking and effective time management. My recent position as a Technical Support Agent at Orange Cameroon involved being the first point of contact for clients, where I successfully handled inbound and outbound customer support, troubleshooting issues, and generating leads through cold calling. I pride myself on my positive attitude and ability to work collaboratively with my team to achieve sales targets.
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Work history, roles, and key accomplishments
Canada Drives BC
Jan 2023 - Present (2 years 10 months)
Managed outbound calls to generated leads, successfully selling company services to prospective customers. Efficiently handled customer complaints, ensuring high levels of customer satisfaction.
Orange Cameroon
Jan 2021 - Present (4 years 10 months)
Provided first-point-of-contact technical support to clients, addressing both major and minor concerns. Collaborated effectively within a team to resolve customer issues and improve service delivery.
Degrees, certifications, and relevant coursework
Masters in Computer Systems networking & Telecommunications, Computer Systems Networking & Telecommunications
Studied advanced topics in computer systems networking and telecommunications. Gained expertise in network infrastructure, protocols, and communication technologies.
Computer Science, Computer Science
Completed a comprehensive curriculum in Computer Science. Developed foundational knowledge in programming, algorithms, and data structures.
Software and tools used professionally
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