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Led the deployment of Windows 11 across over 5000 devices, utilizing Intune, Autopilot, and Azure for efficient endpoint management. Managed stakeholder expectations and resolved complex problems related to Windows 11 and Android devices.

Provided face-to-face customer support during a Windows 11 migration project. Managed asset tracking and offered direct assistance to users on the call centre floor.

Managed SCCM, Intune, and Autopilot for package deployment and development, while also conducting project work and BAU endpoint management. Mentored staff, supported various line of business applications, and resolved issues on nationally critical NHS infrastructure.

Executed Windows deployments and provided second-line BAU support, including remote support services. Supported the Office 365 environment and managed endpoint security with Defender and Patch Manager.

Deployed devices and provided BAU software and hardware support. Worked with VM ware and System One.

Provided Windows BAU second-line support and managed Office 365. Handled laptop deployments and managed new employee onboarding and leavers using SCCM.

Provided BAU support for Windows, Linux, Mac, Android, and scientific equipment, including Office 365 support. Delivered both remote and onsite support and managed MDM using Jamf and Autopilot.

Managed Windows 10 upgrade and refresh projects, integrating legacy scientific hardware and software with Windows 10. Provided remote and onsite technical support, including for Cisco hardware.

Provided remote hardware, networking, and software support within SLAs for an MSP specializing in biometric hardware and software. Utilized SQL for backups and script execution, corrected errors in SQL-backed payment systems, and managed physical and virtual Windows servers.

Operated as a self-employed IT Technician, specializing in PC hardware and software repair. Provided comprehensive technical support to clients.

Worked as a bench technician, responsible for repairing laptops, PCs, and printers. Diagnosed and resolved hardware and software issues.

Completed an intensive IT course covering foundational concepts. Gained practical skills in various IT domains.

Obtained a Certificate in Advanced Computing from Staffs. This program enhanced my understanding of complex computing principles and applications.

Achieved CompTIA Security+ certification, demonstrating proficiency in cybersecurity principles and risk management. This certification validates my ability to secure IT systems and networks.

Obtained CompTIA Network+ certification, proving my expertise in managing, maintaining, troubleshooting, installing, and configuring basic network infrastructure. This certification covers essential networking concepts.

Earned CompTIA A+ certification, validating my skills in IT support and troubleshooting. This certification covers a wide range of hardware and software technologies.

Completed Cisco IT Essentials, gaining fundamental knowledge of computer hardware and software. This course provided a strong foundation in IT concepts.

Completed CCNA Discovery: Networking for Home and Small Business, focusing on networking fundamentals. This course provided practical skills for setting up and maintaining small networks.

Completed CCNA Discovery: Working at a Small-to-Medium Sized or ISP, gaining insights into network operations in larger environments. This course expanded my knowledge of network infrastructure and services.

Achieved ISC2 Certified in Cybersecurity, demonstrating foundational knowledge in cybersecurity principles. This certification validates my understanding of security best practices.