Mohamed K Abdallah
@mohamedkabdallah
Dedicated customer service representative with strong communication skills.
What I'm looking for
I am a customer service professional with a strong background in sales and management. My experience includes working as a Customer Service/Sales Representative at Deeb Mall Education Centr, where I designed and implemented lecture timetables and provided detailed product information to assist customers in making informed decisions. I pride myself on resolving customer complaints efficiently, aiming for first-contact resolution while maintaining high levels of customer satisfaction.
Previously, I served as an Assistant Manager at Octopus Global Trading Co., where I improved customer satisfaction and loyalty through innovative solutions, such as creating surveys for in-store customers. My ability to handle customer interactions with politeness and efficiency has been key to my success in fostering positive relationships. I am bilingual, fluent in both Arabic and English, which allows me to effectively communicate with a diverse clientele.
Experience
Work history, roles, and key accomplishments
Customer Service/Sales Representative
Deeb Mall Education Centr
Oct 2021 - Present (3 years 10 months)
Designed and implemented a lectures timetable. Provided detailed product or service information to help customers make informed decisions. Resolved customer complaints efficiently, aiming for first-contact resolution while maintaining a high level of customer satisfaction.
Assistant Manager
Octopus Global Trading Co
Aug 2018 - Sep 2021 (3 years 1 month)
Handled in-line customers in a polite, courteous, and efficient manner. Improved customer satisfaction and loyalty by creating a survey for in-store customers. Ensured all customers were greeted with a warm, friendly smile.
Education
Degrees, certifications, and relevant coursework
Alexandria University
Bachelor of Arts, Greek and Roman Archaeology
2017 - 2021
Studied Greek and Roman Archaeology at Alexandria University. Focused on the history, art, and culture of ancient Greece and Rome.
Tech stack
Software and tools used professionally
Availability
Location
Authorized to work in
Job categories
Interested in hiring Mohamed?
You can contact Mohamed and 90k+ other talented remote workers on Himalayas.
Message MohamedFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
