Mohamed K Abdallah

I am a customer service professional with a strong background in sales and management. My experience includes working as a Customer Service/Sales Representative at Deeb Mall Education Centr, where I designed and implemented lecture timetables and provided detailed product information to assist customers in making informed decisions. I pride myself on resolving customer complaints efficiently, aiming for first-contact resolution while maintaining high levels of customer satisfaction.

Previously, I served as an Assistant Manager at Octopus Global Trading Co., where I improved customer satisfaction and loyalty through innovative solutions, such as creating surveys for in-store customers. My ability to handle customer interactions with politeness and efficiency has been key to my success in fostering positive relationships. I am bilingual, fluent in both Arabic and English, which allows me to effectively communicate with a diverse clientele.