MA
Open to opportunities

Mohamed K Abdallah

@mohamedkabdallah

Dedicated customer service representative with strong communication skills.

Egypt
Message

What I'm looking for

I am looking for a role that values customer satisfaction and offers opportunities for growth.

I am a customer service professional with a strong background in sales and management. My experience includes working as a Customer Service/Sales Representative at Deeb Mall Education Centr, where I designed and implemented lecture timetables and provided detailed product information to assist customers in making informed decisions. I pride myself on resolving customer complaints efficiently, aiming for first-contact resolution while maintaining high levels of customer satisfaction.

Previously, I served as an Assistant Manager at Octopus Global Trading Co., where I improved customer satisfaction and loyalty through innovative solutions, such as creating surveys for in-store customers. My ability to handle customer interactions with politeness and efficiency has been key to my success in fostering positive relationships. I am bilingual, fluent in both Arabic and English, which allows me to effectively communicate with a diverse clientele.

Experience

Work history, roles, and key accomplishments

DC
Current

Customer Service/Sales Representative

Deeb Mall Education Centr

Oct 2021 - Present (3 years 10 months)

Designed and implemented a lectures timetable. Provided detailed product or service information to help customers make informed decisions. Resolved customer complaints efficiently, aiming for first-contact resolution while maintaining a high level of customer satisfaction.

OC

Assistant Manager

Octopus Global Trading Co

Aug 2018 - Sep 2021 (3 years 1 month)

Handled in-line customers in a polite, courteous, and efficient manner. Improved customer satisfaction and loyalty by creating a survey for in-store customers. Ensured all customers were greeted with a warm, friendly smile.

Education

Degrees, certifications, and relevant coursework

Alexandria University logoAU

Alexandria University

Bachelor of Arts, Greek and Roman Archaeology

2017 - 2021

Studied Greek and Roman Archaeology at Alexandria University. Focused on the history, art, and culture of ancient Greece and Rome.

Tech stack

Software and tools used professionally

Find your dream job

Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!

Sign up
Himalayas profile for an example user named Frankie Sullivan
Mohamed K Abdallah - Customer Service/Sales Representative - Deeb Mall Education Centr | Himalayas