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halewat mohammed

@halewatmohammed

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Customer support and digital marketing specialist driving measurable engagement.

Ethiopia

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What I'm looking for

I seek a role combining customer support and digital marketing where I can improve customer experience, deliver training, and contribute to growth in a collaborative, process-driven team.

I am a versatile customer support and digital marketing professional with hands-on experience across high-volume support, social media management, online instruction, and virtual assistance. I consistently deliver structured training, improve processes, and manage multi-channel customer interactions with accuracy.

At CCI Ethiopia I resolved 60–80+ inquiries daily with 95% accuracy while reducing booking and repeat-issue rates through CRM documentation and workflow improvements. As a digital marketing instructor and volunteer social media manager, I developed course materials and content strategies that raised student project completion and campaign engagement by significant margins.

I bring practical virtual assistant training, strong tool fluency (Canva, CapCut, Google Workspace, Microsoft Office, Meta Business Suite), and a collaborative, results-oriented approach. I am committed to improving customer experience and learner outcomes while supporting administrative and marketing initiatives.

Experience

Work history, roles, and key accomplishments

Current

Customer Support Representative

Current

CCI Ethiopia

Aug 2025 - Present (5 months)

Resolved 60–80+ customer inquiries daily via phone, chat, and messaging with 95% accuracy and SLA compliance; processed 100+ reservations weekly, reducing booking errors by 20% and cutting response time by 10% through workflow improvements.

CRM SLA Management Phone Support Live Chat

Current

Digital Marketing Instructor

Current

Exceed Training Center

May 2025 - Present (8 months)

Delivered 40+ hours of digital marketing lessons monthly and guided 50+ students in hands-on projects, increasing project completion by 30% and boosting learner engagement by 40% through developed course materials.

Digital Marketing Instruction Curriculum Development Content Creation

Current

Social Media Manager

Current

ENAB

Feb 2025 - Present (11 months)

Created 20+ monthly posts for awareness and accessibility campaigns, improving campaign engagement by 35% and increasing newsletter reader response by 28% through consistent content and outreach.

Social Media Management Content Creation Meta Business Suite Canva Newsletter Development Audience Growth Analytics

Commercial Sales Representative

Safaricom

Oct 2024 - Nov 2024 (1 month)

Engaged 100+ customers weekly during onsite promotional campaigns, contributed to a 12% increase in SIM card registrations, and improved onboarding clarity by delivering accurate product information.