Tapanga Bobo

I am a dedicated customer service professional with over 5 years of experience in providing exceptional support and solutions to clients. My journey began at Mohela, where I assisted students and parents with federal student loan inquiries, ensuring they received accurate information regarding payments and repayment plans. I excelled in managing high volumes of customer interactions, achieving a remarkable 90% resolution rate for complaints, which significantly enhanced customer satisfaction.

Currently, I work as a Sales Representative at Vanguard, where I lead B2B sales initiatives and build strong relationships with corporate clients. My role involves conducting in-depth product presentations and negotiating terms to close deals effectively. I am proficient in utilizing CRM tools to track client interactions and manage sales pipelines, consistently exceeding sales targets. My strong communication skills and problem-solving abilities have been instrumental in fostering client loyalty and driving business growth.