Naomi Grant

As a dedicated customer service professional with over five years of experience, I have honed my skills in delivering high-quality support in fast-paced environments. My journey has been marked by a commitment to resolving complex inquiries with clarity, empathy, and efficiency. I pride myself on maintaining a calm and professional demeanor, even in challenging situations, which has allowed me to exceed performance goals across multiple service channels.

In my recent role as a Subject Matter Expert at Gopuff, I partnered with cross-functional teams to develop support strategies that significantly reduced client escalations and enhanced service outcomes. I have a proven track record of analyzing team metrics to identify bottlenecks and implementing data-driven strategies that boost overall support efficiency. My ability to deliver proactive and personalized support has consistently resulted in high customer satisfaction and loyalty.

Throughout my career, I have demonstrated an unwavering commitment to building trust and driving satisfaction. I am adept at using CRM tools and streamlining internal processes to enhance the customer experience. I believe that representing companies with integrity and care is essential in fostering lasting relationships with clients.